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Retail Operations Manager

2 months ago

West Columbia, South Carolina, United States Morrison Healthcare Full time

Retail Operations Manager - Morrison Healthcare

Position Overview: We are seeking a dedicated Retail Operations Manager to oversee the effective management of our retail and cafeteria services within the Food & Nutrition Services department.

Key Responsibilities:

  • Plan and supervise special events, ensuring adherence to cash management protocols and maintaining accurate payroll records.
  • Oversee the recruitment, training, and development of hourly team members to ensure high performance and customer satisfaction.
  • Ensure efficient resource utilization while promoting positive public relations and customer experiences.
  • Direct staff to deliver retail services that align with corporate policies and presentation standards.
  • Train team members in customer service excellence, portion control, cashier operations, and safety/sanitation practices.
  • Complete all required reports in a timely manner, adhering to corporate policies and procedures.
  • Communicate effectively with team members, patients, and families to foster a collaborative environment.
  • Implement and uphold cash handling standards to prevent theft and ensure financial integrity.

Preferred Qualifications:

  • Bachelor's Degree in Food Service Management or a related field; or an Associate's Degree with three years of relevant experience.
  • 1-3 years of experience in retail foodservice management, depending on educational background.
  • Strong knowledge of food trends, quality control, sanitation, and cost management.
  • Experience with profit and loss accountability and contract-managed services is advantageous.
  • Proficient in cash retail operations and retail marketing strategies.
  • Demonstrated leadership, management, and coaching abilities.
  • Excellent written and verbal communication skills.
  • Ability to engage with various stakeholders, including management, customers, and team members.
  • Familiarity with financial practices and proficient in computer applications, including Microsoft Office.

Benefits:

Morrison Healthcare offers a comprehensive benefits package for both full-time and part-time associates, including:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Retirement Plans
  • Employee Assistance Programs
  • Health and Wellness Programs
  • Discount Marketplace
  • Voluntary Benefits

About Morrison Healthcare: Morrison Healthcare is a premier national provider of food and nutrition services, dedicated to enhancing the dining experience for patients and visitors in healthcare settings. We pride ourselves on our commitment to quality, innovation, and exceptional service.