Client Relations Associate

2 weeks ago


Mandeville, Louisiana, United States The Maghen Dodge Agency Full time
Position Overview

The Maghen Dodge Agency is on the lookout for a dedicated individual to become a Full-Time CLIENT RELATIONS ASSOCIATE. This position presents a pathway for professional development and advancement within the insurance sector. Whether you are entering the insurance field for the first time or have prior experience as a sales assistant, you will gain from ongoing training, mentorship, and opportunities for career progression. Become part of a team that prioritizes customer satisfaction and success.

Compensation and Benefits
  • Competitive Base Salary with Performance Bonuses
  • Generous Paid Time Off (PTO)
  • Comprehensive Health, Dental, Vision, Life, and Disability Insurance
  • Practical Training Programs
  • Standard Monday to Friday Work Schedule with Evenings Off
  • Opportunities for Career Advancement
Key Responsibilities
  • Manage customer policy modification requests
  • Collect all necessary documentation from clients
  • Record each interaction with customers
  • Welcome clients with a friendly demeanor
  • Process premium payments
  • Update and maintain customer records
  • Respond to incoming calls in a timely manner
  • Comprehend and adhere to all underwriting and compliance standards
  • Deliver outstanding customer service
  • Establish and nurture client relationships
Qualifications
  • Desire to learn and be receptive to coaching
  • Positive and enthusiastic attitude
  • Self-motivated with a sense of urgency
  • Strong communication abilities
  • Capability to manage multiple tasks
  • Excellent customer service and problem-solving skills
  • Collaborative team player with a constructive outlook
  • Ability to navigate stressful situations with tact
  • Proficient communication and negotiation skills
  • Adaptability to change and capacity to thrive in a dynamic environment


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