Client Support Specialist
2 months ago
MedSouth Record Management, LLC stands as a prominent provider in the field of information release (ROI), document retrieval, and disclosure management. We are currently seeking dedicated individuals for on-site Client Support / Data Entry roles. This position involves assisting with incoming inquiries and accurately processing data related to ROI requests while delivering exceptional client support.
Key Responsibilities:
- Handle customer inquiries via phone, email, and other correspondence on a daily basis.
- Provide detailed information regarding the status of ROI requests.
- Resolve customer issues effectively and efficiently.
- Maintain and update customer records based on interactions.
- Evaluate ROI request documents to ensure compliance with company protocols and applicable regulations.
- Utilize MedSouth's proprietary data management system to input request data and generate reports.
- Continuously develop a comprehensive understanding of ROI processes, statutory requirements, and HIPAA compliance.
Qualifications:
- High School Diploma or GED equivalent.
- Prior experience in customer service or related fields is preferred.
- Strong ability to prioritize tasks and manage multiple responsibilities.
- Exhibit a positive and professional attitude.
- Familiarity with HIPAA regulations is advantageous.
- Proficient in computer applications with at least one year of data entry experience.
- Excellent verbal communication skills with a proven record in customer service.
- Attention to detail and strong work ethic are essential.
- Demonstrated reliability and punctuality.
- Basic knowledge of medical terminology is a plus.
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