Client Relations Specialist

2 weeks ago


Mandeville, Louisiana, United States SUPREME COLOR GRAPHICS LLC Full time
Position Overview

Supreme Color Graphics LLC is seeking a dedicated Customer Service Representative to join our dynamic team. This full-time role is essential in ensuring our clients receive exceptional service and support.

Key Responsibilities
  • Respond to Inquiries: Handle incoming calls and address general inquiries and product-related issues efficiently.
  • Order Management: Generate estimates, process orders, and provide shipping quotes promptly.
  • Art Coordination: Organize and save artwork files for pre-press processing.
  • Customer Support: Address all customer service requests and maintain a high level of professionalism.
  • Database Management: Update customer information in our service database as necessary.
  • Client Retention: Enhance the company’s performance by resolving issues and fostering repeat business.
  • Walk-in Assistance: Support clients with order pickups and inquiries.
  • Sales Support: Collaborate with Sales Representatives on orders, estimates, and promotional materials.
  • Job Closure: Finalize job tickets and send invoices to clients on terms.
  • File Organization: Maintain both hard and electronic copies of customer orders and related documents.
  • Production Communication: Liaise with customers on behalf of pre-press and production teams.
  • Website Oversight: Monitor and manage website content.
  • Office Administration: Perform general office tasks and maintain a tidy workspace.
  • Issue Reporting: Communicate any operational problems to management.
  • Quality Control: Assist with quality checks and color management.
  • Proof Coordination: Organize art proofs for pre-press.
  • Dependability: Exhibit punctuality and reliability in all tasks.


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