Client Relations Representative

2 weeks ago


Dallas, Texas, United States Southern Glazer's Wine & Spirits Full time
Position Overview:
As a Customer Advocate at Southern Glazer's Wine & Spirits, you will play a vital role in ensuring customer satisfaction and enhancing the overall experience. Your responsibilities will include:
  • Issue Resolution: Assist customers in addressing challenges related to their self-service interactions.
  • Order Navigation: Guide clients through the process of placing orders via the self-service portal.
  • Call Management: Handle incoming calls from the customer service queue efficiently.
  • Account Inquiries: Respond to questions regarding customer accounts and provide necessary information.
  • Document Management: Identify and manage outdated, obsolete, and duplicate documents within customer files.
Why Join Us:
Be part of a dynamic team dedicated to delivering exceptional service and support to our valued customers. Your contributions will be essential in maintaining the high standards of customer care that Southern Glazer's Wine & Spirits is known for.

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