Current jobs related to Client Relations Specialist - Dallas, Texas - Richemont

  • Client Relations Specialist

    2 months ago

    Dallas, Texas, United States Morrell GroupWomack Group Full time

    Descripción del TrabajoAcerca de NosotrosWomack Machine Supply y Morrell Group se han unido para convertirse en una potencia industrial en soluciones de ingeniería y automatización. Con más de 70 años de excelencia, la experiencia en control de movimiento de Womack se combina con la integración de componentes de primer nivel de Morrell, creando una...

  • Client Relations Liaison

    2 weeks ago

    Dallas, Texas, United States 2Bros Services Full time

    Job Title: Client Relations LiaisonWe are seeking a skilled Client Relations Liaison to join our team at 2Bros Services. The ideal candidate will have excellent organizational and communication skills, with a keen eye for detail and a professional demeanor.Key Responsibilities:Provide exceptional client service and supportSchedule meetings and conferences...

  • Client Relations Associate

    3 weeks ago

    Dallas, Texas, United States Aveanna Full time

    Job Title: Client Relations AssociateAt Aveanna, we are seeking a highly motivated and detail-oriented Client Relations Associate to join our team. As a Client Relations Associate, you will play a critical role in educating clients on our products and services, coordinating delivery of care with local teams, and selling or introducing new corporate products...

  • Client Relations Coordinator

    2 weeks ago

    Dallas, Texas, United States Holland & Knight Full time

    Job Title: Client Relations CoordinatorWe are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.Job Summary:The Client Relations Coordinator will work with the Client Relations Manager - Private Equity and assigned partners to assist with developing new business and expanding client...

  • Client Relations Coordinator

    2 months ago

    Dallas, Texas, United States CityVet Full time

    Become a Client Relations Coordinator at CityVetEmpowered employees. Happy pets.At CityVet, we firmly believe that empowered employees contribute to the happiness of pets. Our veterinarian-led facilities flourish in an atmosphere of positivity, empathy, and inclusivity, where every team member plays a vital role in fostering a supportive environment. By...

  • Client Relations Associate

    4 weeks ago

    Dallas, Texas, United States Elite GI. Full time

    Client Relations AssociateAt Elite Generations, we're dedicated to making a positive impact on our community. As a Client Relations Associate, you'll play a key role in supporting our nonprofit clients in their efforts to expand their charitable outreach.Key Responsibilities:Donor Engagement: Engage with potential donors during fundraising events,...

  • Client Relations Associate

    2 months ago

    Dallas, Texas, United States Elite GI. Full time

    Client Relations AssociateAt Elite Generations, we're dedicated to making a positive impact on our community. As a Client Relations Associate, you'll play a key role in supporting our nonprofit clients in their charitable outreach efforts.Key Responsibilities:Donor Engagement: Engage with potential donors during fundraising events to drive charitable...

  • Client Relations Associate

    2 weeks ago

    Dallas, Texas, United States Elite GI. Full time

    Unlock Your Potential as a Client Relations AssociateAt Elite Generations, we're dedicated to making a positive impact on our community. As a Client Relations Associate, you'll play a vital role in supporting our nonprofit clients in their efforts to expand their charitable outreach. Your proactive approach will help drive innovative fundraising initiatives...

  • Public Relations Content Specialist

    2 weeks ago

    Dallas, Texas, United States Champion Management Group, LLC Full time

    Job Title: Public Relations Content SpecialistChampion Management Group, LLC is seeking a highly skilled Public Relations Content Specialist to join our team. As a key member of our PR and Digital Media team, you will be responsible for creating engaging and relevant content that meets and exceeds our clients' expectations.Key Responsibilities:Leverage your...

  • Client Relations Associate

    1 week ago

    Dallas, Texas, United States Aveanna Full time

    Job SummaryThe Client Relations Associate will play a vital role in educating clients on products and services provided by Aveanna. This position requires excellent communication skills, both written and verbal, to coordinate service or product delivery with local teams and sell or introduce new corporate products or services to established...

  • Client Relations Associate

    2 weeks ago

    Dallas, Texas, United States Elite GI. Full time

    Elite Generations: Making a Positive ImpactWe're committed to supporting our community through innovative fundraising initiatives. As a Client Relations Associate, you'll play a key role in executing direct marketing campaigns and engaging with individuals to champion our client's causes and missions.Responsibilities:Engage with potential donors during...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Aperia Full time

    About AperiaAperia Solutions is a leading provider of SaaS solutions for the Payments and Compliance industries. Our company is headquartered in Texas and has offices in Dallas, Washington DC, and Vietnam. We are a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations.Job DescriptionWe are...

  • Senior Client Intake Specialist

    1 month ago

    Dallas, Texas, United States The Matian Firm, APC Full time

    Senior Client Intake SpecialistWe are seeking an experienced Senior Client Intake Specialist to join our team at The Matian Firm, APC. As a key member of our client services team, you will be responsible for providing exceptional customer service and ensuring a seamless client experience.Responsibilities:Client Screening: Screen telephone calls and emails to...

  • Senior Client Intake Specialist

    3 weeks ago

    Dallas, Texas, United States The Matian Firm, APC Full time

    Job Title: Senior Client Intake SpecialistWe are seeking an experienced Senior Client Intake Specialist to join our team at The Matian Firm, APC. As a key member of our client services team, you will be responsible for providing exceptional customer service and ensuring a seamless client experience.Key Responsibilities:Screen telephone calls and schedule...

  • Client Services Specialist

    2 weeks ago

    Dallas, Texas, United States Aon Full time

    {"h1": "Empower Results for Our Clients", "p": "As a Client Services Specialist at Aon, you will play a critical role in delivering innovative and effective solutions to our clients. You will be part of an industry-leading team that empowers results for our clients by providing exceptional service and support. Key Responsibilities: * Maintain an updated...

  • Senior Client Intake Specialist

    2 weeks ago

    Dallas, Texas, United States The Matian Firm, APC Full time

    Senior Client Intake SpecialistWe are seeking an experienced Senior Client Intake Specialist to join our team at The Matian Firm, APC. As a key member of our client onboarding process, you will be responsible for screening potential clients, obtaining case details, and collaborating with our attorneys to complete the initial consultation process.Key...

  • Senior Client Intake Specialist

    3 weeks ago

    Dallas, Texas, United States The Matian Firm, APC Full time

    Senior Client Intake SpecialistWe are seeking an experienced Senior Client Intake Specialist to join our team at The Matian Firm, APC. This role requires strong sales experience and a desire to grow within the legal industry.Key Responsibilities:Screen telephone calls before scheduling an attorney-client consultationPersistently monitor all potential new...

  • Senior Client Service Specialist

    1 week ago

    Dallas, Texas, United States Relation Insurance Inc Full time

    Job SummaryWe are seeking a highly skilled Senior Client Service Specialist to join our team at Relation Insurance Inc. As a key member of our customer service team, you will be responsible for ensuring client retention goals are met by responding promptly to requests from clients, prospects, and members of the production staff.Key ResponsibilitiesAssist the...

  • Client Services Specialist

    2 weeks ago

    Dallas, Texas, United States Aon Full time

    Join Aon's Team as a Client Services SpecialistAon is seeking a highly skilled Client Services Specialist to join our team in Dallas, TX. As a key member of our Benefit Solutions team, you will play a crucial role in delivering innovative and effective solutions to our clients.Key Responsibilities:Maintain an updated internal content management system for...

  • Client Success Specialist I

    1 week ago

    Dallas, Texas, United States Corient Private Wealth LLC Full time

    Unlock Your Potential as a Client Success Specialist IAt Corient Private Wealth LLC, we're dedicated to empowering our clients to achieve their financial goals. As a Client Success Specialist I, you'll play a vital role in delivering exceptional client experiences and driving business growth.Key Responsibilities:Serve as the primary point of contact for...

Client Relations Specialist

2 months ago

Dallas, Texas, United States Richemont Full time
Client Relations Center - Luxury Brand Service Representative
The essence of Cartier is rooted in boldness and dedication.

For over 170 years, we have embraced a daring, pioneering spirit that continues to inspire our teams across all sectors, from our boutiques to our workshops and corporate offices.

Our diverse workforce of over 9000 individuals from 105 nationalities is united by a shared independent spirit and commitment to excellence, continuously enriching our Maison's legacy by pushing the boundaries of creativity.

At Cartier North America, we take pride in employing talent from various backgrounds, experiences, and identities. We believe that embracing and empowering diversity and inclusion fosters creativity and knowledge, leading to excellence. We are committed to building a workforce that reflects the diversity of our clients and communities.

PRIMARY RESPONSIBILITIES

The Luxury Brand Service Representative at the Client Relations Center is tasked with providing an outstanding service experience to all internal and external stakeholders.

This role is situated in a premier, state-of-the-art Multichannel Customer Care environment, delivering information through various communication channels.

The ideal candidate will possess luxury retail sales experience, exceptional customer service skills, and the ability to convey enthusiasm and passion for the brands they represent during every interaction.


KEY FUNCTIONS
1. Manage incoming calls; warmly greet all customers in a timely, professional, and engaging manner.
2. Provide written responses to customer inquiries, ensuring service expectations are met in each interaction.
3. Cultivate lasting relationships with customers by delivering first-call resolution and taking ownership of each scenario.
4. Process merchandise orders initiated via phone and/or online, which will involve significant data entry.
5. Continuously seek new product knowledge to serve as an expert for assigned brands.
6. Exhibit strong selling and negotiation skills; address objections and ask probing questions to finalize sales.
7. Regularly access brand-specific social media pages to stay informed about launches and campaigns.

In the future, there may be opportunities to utilize social media monitoring platforms to engage with relevant conversations about the brands and respond to inquiries as needed.

Address a wide range of customer inquiries, including repair submissions, repair status, cost estimates, service diagnostics, and timelines.


JOB PROFILE

Education:
Bachelor's degree preferred, particularly in Fashion, Retail, or a related field.

Required Experience:


3+ years in a contact center/customer service environment/retail, or a comparable combination of education and experience that provides the necessary knowledge and abilities.


Technical Skills / Abilities:
Experience in eCommerce, particularly within the luxury retail sector, is preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Familiarity with Brightware, Liveperson, or similar Email and Chat management tools is a plus.
SAP knowledge is advantageous.
Active engagement with social media channels (Facebook, Twitter, Blogs).
A passion for the luxury brand market segment (fashion, jewelry, etc.).

Must demonstrate a high level of maturity, poise, sound business judgment, and adaptability to work with luxury and exceptionally demanding clients.

Quick learners who can absorb extensive information about our brands' history, product offerings, and communications/advertising programs are encouraged to apply.

Confidence and technical proficiency to learn and utilize multiple applications and systems; ability to multitask daily across these tools.

Flexibility and availability to work within operational hours: Monday through Friday (9am-9pm), Saturdays and Sundays (9am-6pm).
Willingness to work on holidays.
Excellent verbal and written communication skills.

Richemont is home to several of the world's leading luxury goods companies, with notable strengths in jewelry, watches, and writing instruments.

Cartier became part of the Group in 1988.

#J-18808-Ljbffr