Client Services Representative

2 weeks ago


Dallas, Texas, United States Globe Life Full time

Client Services Representative

Job Overview:

The Client Services Representative plays a crucial role in managing incoming inquiries from agents and office personnel. This position involves addressing questions related to company policies, procedures, underwriting standards, claims processing, commission frameworks, product details, and policy management. The representative must conduct thorough research to ensure that all inquiries are resolved satisfactorily.

Key Responsibilities:

  1. Respond to incoming inquiries from agents regarding company policies, procedures, and guidelines.
  2. Handle assigned email communications from the agency service general inbox.
  3. Investigate and resolve questions and issues for agents, providing clear and concise feedback.
  4. Complete necessary documentation and updates in the system.
  5. Meet established performance metrics for call handling.
  6. Participate in training sessions as scheduled.
  7. Utilize computer systems and telecommunication tools effectively.

Essential Skills:

  • Strong verbal and written communication abilities.
  • Excellent telephone etiquette and the capacity to manage high-pressure situations.
  • Analytical reasoning skills to interpret information and draw logical conclusions.
  • Proficient in computer applications and basic mathematical skills.
  • Organizational skills with attention to detail.
  • Regular and reliable attendance is mandatory.

Qualifications:

A high school diploma or equivalent is required, with some college education preferred. A minimum of one year of office experience is necessary, along with familiarity with Microsoft applications and internet usage. Experience in telecommunications or the insurance sector is advantageous.

Benefits:

Eligible employees can participate in various benefits including a retirement savings plan, medical and dental coverage, flexible spending accounts, and educational assistance programs. Additional benefits may include short-term disability coverage and reimbursement for fitness-related expenses.



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