Client Relations Associate

2 weeks ago

Dallas, Texas, United States Dominion Payroll Full time

Join Dominion Payroll as a Client Services Representative I

Are you ready to embark on a rewarding career with one of the most rapidly expanding independent payroll firms in the nation? At Dominion Payroll, we foster a dynamic work environment where motivated professionals collaborate under the guidance of experienced leaders, ensuring ample opportunities for personal and professional growth. We take pride in being a viable alternative to large, publicly traded payroll corporations, delivering innovative solutions and exceptional service to our clients every day. Our commitment to community engagement and support for local non-profits reflects our core values.

Why Choose Dominion Payroll?

  • Established leader in Human Capital Management (HCM) and payroll services, a founding member of the iSolved Network.
  • Recognized as an Inc. 5000 honoree for 12 consecutive years, highlighting our rapid growth.
  • Exceptional customer retention rate of 99%, supported by an industry-leading Net Promoter Score.
  • Proprietary web-based technology that provides a competitive edge.
  • Locally owned and operated, fostering a community-centric approach.
  • Outstanding opportunities for career advancement.

Your Daily Responsibilities:

  • Gather payroll data from clients through various communication channels, prepare reports for client review, and ensure timely processing of requests.
  • Investigate, analyze, and resolve payroll-related inquiries directly with clients.
  • Uphold payroll operations by adhering to established policies and procedures; report necessary changes.
  • Safeguard payroll operations by maintaining confidentiality of sensitive information.
  • Contribute to team objectives by achieving goals and meeting deadlines.
  • Maintain established ticket metrics while gaining experience in client interactions.
  • Develop and nurture positive working relationships with clients, vendors, and colleagues.
  • Update client employee records, including deductions, earnings, and direct deposits as requested.
  • Serve as backup support for the tier 2 team when necessary.
  • Understand garnishments and effectively communicate our procedures.
  • Review and resolve escalated issues, keeping management informed of significant matters.
  • Deliver exceptional customer service and collaborate effectively with clients and internal teams.
  • Assist clients with employee lockouts and user setup processes.
  • Update client banking information upon request.
  • Address billing inquiries with thorough research.
  • Perform additional tasks as required, including special projects and audits.
  • Provide training and support for services such as Employee Self-Service (ESS), Paid Time Off (PTO), and timekeeping through Zendesk.
  • Participate in ongoing Learning & Development sessions, product solutions meetings, and relevant company training.
  • Assist with accruals and absences setup and troubleshooting.
  • Establish and test workflows for clients to ensure functionality.
  • Utilize organizational tables and miscellaneous fields for updates and setups.

What We Are Looking For:

  • Proficiency in Microsoft Office applications and effective use of office management technology.
  • Ability to work independently, demonstrating self-motivation, attention to detail, and organizational skills.
  • Excellent verbal and written communication abilities.
  • A positive and enthusiastic demeanor.
  • Strong organizational skills with the capacity to manage multiple tasks while maintaining accuracy.
  • Preferred knowledge of federal and state wage tax laws and payroll compliance regulations.
  • Prior customer service experience is advantageous.
  • Capability to take initiative and manage detailed tasks in a fast-paced, complex service environment.
  • Flexibility to work overtime as needed.
  • Able to handle sensitive and confidential matters with professionalism.
  • Exhibit sound judgment and discretion in decision-making.
  • Embrace and embody the core values of Dominion Payroll, which guide our culture and interactions:
    • Community: We believe in the strength of connection and collaboration.
    • GSD: We prioritize action and continuous improvement.
    • Rise Above: We strive to exceed expectations and overcome challenges.
    • Passion: We infuse enthusiasm into our work and community impact.
    • Create Culture: We enhance our workplace through a positive culture of learning and growth.
    • DP NO SE Vera: We are resourceful and adaptable.
    • Excellence: We pursue greatness in every task.

Company Benefits:

  • Flexible work-from-home policy two days a week.
  • Comprehensive 401k matching program.
  • Generous paid time off and company holidays.
  • 16 hours of paid volunteer time off.
  • Quarterly community engagement opportunities.
  • Dog-friendly workplace.
  • Organized team-building social events.
  • Friday lunches.
  • Early closure at 4 PM on Fridays.
  • Wellness and employee assistance programs.

Dominion Payroll is an equal opportunity employer. We encourage veterans and individuals from diverse backgrounds to apply. We are dedicated to fostering an inclusive and welcoming environment for all community members, ensuring that all employment decisions are based on qualifications, merit, and business needs.

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