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Client Relations Representative

2 months ago

Dallas, Texas, United States AmerisourceBergen Corporation Full time

What You Will Be Responsible For

As part of our commitment to health and safety, all team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hiring. If you have a valid medical or religious reason for not receiving the vaccine, you may apply for an exemption.

Under the guidance of the Customer Service Supervisor, you will play a crucial role in ensuring customer satisfaction by delivering courteous, professional, and efficient service consistently. You will initiate outbound communications to specific low-volume accounts to enhance service and maintain effective communication with clients not currently serviced by a field sales representative.

Key Responsibilities:

- Conduct monthly outreach to designated low-volume accounts within the local area.

- Inform existing clients about new programs, promotional activities, products, and services while addressing any inquiries or ongoing issues.

- Assist in resolving customer concerns such as missed shipments, pricing discrepancies, and backorders, striving for prompt and effective solutions.

- Collaborate with field sales representatives to coordinate special orders, manage quotations, and facilitate manufacturer communications.

- Work alongside warehouse personnel, customers, and field sales associates to ensure a seamless order process.

- Process all customer orders received via phone, fax, mail, email, and in-person communications.

- Provide accurate information to customers regarding products and services; escalate issues to the Customer Service Supervisor when necessary.

- Perform data entry tasks related to order processing, accessing historical orders, and providing current pricing; conduct research for additional inquiries as needed.

- Assist customers with backorder issues by suggesting alternatives and contacting manufacturers for delivery updates, stock changes, and pricing information.

- Maintain communication with all departments within the Distribution Center and field sales associates.

- Act as a liaison between customers and field sales representatives.

- Offer suggestions to the Supervisor to enhance customer service operations continuously.

- Adhere to all relevant policies, procedures, safety regulations, and compliance standards.

- Perform other related duties as assigned.

What Your Background Should Include

A comprehensive educational background in business administration, sales, marketing, or a related field, typically acquired through a Bachelor’s Degree program or equivalent experience and training. Generally requires two to four years of directly related experience.

Essential Skills and Qualifications:

- Exceptional customer service abilities.

- Strong interpersonal communication skills.

- Effective decision-making capabilities.

- Proficient analytical skills.

- Ability to communicate clearly and effectively, both verbally and in writing.

- Capacity to resolve customer issues swiftly and creatively to enhance satisfaction.

- Familiarity with company products, services, and pharmaceutical distribution processes.

- Strong organizational skills with a keen attention to detail.

- Basic proficiency in Microsoft Word, Excel, and inventory management systems.

What We Offer

We provide a competitive total rewards package. Our commitment to our associates includes comprehensive and diverse benefit programs designed to meet the varied needs of our workforce.

Across our global operations and various business units, we maintain a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefits may vary by location, position, and business unit.

Schedule

Full-time position.

Equal Employment Opportunity

We are dedicated to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other class protected by federal, state, or local law.

At AmerisourceBergen, we strive to positively impact the health of individuals and communities globally by advancing the development and delivery of pharmaceuticals and healthcare products. As a leading global healthcare company, we create unparalleled access, efficiency, and reliability for both human and animal health.