Client Service Representative
19 hours ago
About Ethos Veterinary Health
We are a leading veterinary health organization dedicated to providing exceptional experiences for veterinarians, pets, and pet owners. Our commitment to respect, honor, and dignity drives everything we do.
About the Job
This is an exciting opportunity for a motivated and highly trained Client Care Representative to join our team. As a Client Care Representative, you will be responsible for delivering high-quality customer service and ensuring the highest level of care and satisfaction for our clients.
Key Responsibilities
- Welcome clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding our services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients
- Process admissions and discharges accurately; schedule follow-up appointments as necessary
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, and emailing
About You
We are looking for an individual with excellent interpersonal skills and the ability to develop and maintain positive working relationships with others. You should have a fundamental knowledge of Windows-based computer programs and be able to multitask and prioritize effectively. You should also be able to recognize and seek guidance in all client-related cases where protocol does not apply.
Benefits of Working at Ethos Veterinary Health
We offer a competitive compensation package based on experience and skill level. Our benefits include health insurance, dental insurance, vision insurance, disability insurance, life insurance, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
Equal Opportunity Employer
Ethos Veterinary Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
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