Laboratory Client Services Representative
1 week ago
We are seeking a highly skilled and detail-oriented Laboratory Client Services Representative to join our team at Waukesha Memorial Hospital (WMH). As a key member of our laboratory team, you will be responsible for providing exceptional customer service to our clients, ensuring accurate and efficient receipt, processing, and distribution of specimens, and maintaining a high level of quality in our laboratory services.
Key Responsibilities- Customer Service: Respond to customer inquiries and requests in a timely and professional manner, utilizing our laboratory and hospital information systems to provide accurate and efficient service.
- Specimen Processing: Ensure accurate and timely receipt and distribution of specimens in the appropriate departments, following established policies and procedures.
- Specimen Preparation: Prepare specimens for analysis or reference laboratories using established procedures.
- Communication: Interact with other hospital departments, nursing units, and customers to address patient specimen concerns in a timely manner.
- Quality Assurance: Monitor and respond to result reporting queues for errors, and maintain a high level of quality in our laboratory services.
- Supply Management: Maintain customer specimen collection supplies and forms inventory, monitoring expiration dates and ordering as needed.
- Equipment Maintenance: Clean and sanitize equipment and work area, and monitor refrigerator temperatures.
- Education: High School Diploma or equivalent.
- Experience: 1 year of laboratory experience preferred.
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Laboratory Services Representative
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