Client Services Coordinator

1 week ago

Waukesha, Wisconsin, United States Zero Zone Full time

Position Overview:
As a vital member of the Service and Warranty department, the Client Services Coordinator plays a crucial role in delivering administrative assistance under the guidance of the Service Technical Support Manager. This position is essential in ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:
The Client Services Coordinator will be tasked with:

  • Managing service requests for contractual clients.
  • Providing dispatch and invoicing details to customers and the Sales Department.
  • Evaluating service dispatch requests and coordinating repairs for equipment covered under warranty/service agreements.
  • Understanding the nuances of contract warranty/service agreements.
  • Preparing and updating weekly performance reports.
  • Tracking and resolving Return Merchandise Authorizations (RMAs).
  • Utilizing shipping services to send parts and supporting the ordering of Service and Warranty components.
  • Compiling accurate billing and invoicing documentation for clients.

Customer Coordination:
Assist in organizing service operations at client locations when initial troubleshooting does not yield satisfactory results.

Billing Review:
Examine service invoices for clients with warranty/service agreements.

Data Management:
Maintain spreadsheets for clients with warranty/service agreements and comprehend the order process from placement to shipping.

File Maintenance:
Keep organized records of orders placed by clients under warranty/service agreements.

Software Proficiency:
Develop a solid understanding of IFS and its relevance to the role.

Qualifications:
The ideal candidate will possess:

  • A two-year degree from an accredited institution in Business, Engineering, or a related field.
  • 3-5 years of administrative experience, particularly in supporting engineering design and manufacturing activities.
  • Experience in customer service and/or a manufacturing environment is advantageous.
  • Advanced proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
  • Familiarity with ERP software.
  • Strong communication skills, with the ability to articulate ideas clearly and document activities effectively.

Problem-Solving Skills:
Ability to address practical issues and navigate various concrete variables in situations with limited standardization.

Physical and Behavioral Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role may require:

  • Regularly standing or walking, communicating effectively, and using hands for various tasks.
  • Lifting and moving items up to 25 pounds, typically from the floor to waist level.
  • Occasionally lifting and moving items up to 75 pounds.
  • Specific vision capabilities, including close and distance vision, and the ability to adjust focus.

Work Environment:
Zero Zone expects all employees to engage and communicate in a manner that fosters positive relationships with customers, colleagues, and supervisors, thereby maintaining a constructive work atmosphere.

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