Client Service Representative

4 days ago


Waukesha, Wisconsin, United States Ethosvet Full time

About Ethos Veterinary Health

Client Service Representative Opportunity

We are seeking a highly motivated and skilled Client Service Representative to join our team at Ethos Veterinary Health. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities:

  • Welcome clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding our services and practices
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients
  • Process admissions and discharges accurately; schedule follow-up appointments as necessary
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files in accordance with hospital legal requirements
  • Assist with other administrative duties as needed

Requirements:

  • Excellent interpersonal skills and ability to develop and maintain positive working relationships with others
  • Fundamental knowledge of Windows-based computer programs
  • Proven effective communication and ability to multitask and prioritize
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply
  • Willing and able to provide exceptional customer service

Benefits of Working at Ethos Veterinary Health

We offer a competitive compensation package, including health insurance, dental insurance, vision insurance, disability insurance, life insurance, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Equal Opportunity Employer

Ethos Veterinary Health is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.



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