Guest Relations Coordinator

2 weeks ago

Syracuse, New York, United States Margaritaville Restaurants Full time
Job Description

Company Overview: Margaritaville Restaurants is a vibrant and welcoming establishment where individuals from diverse backgrounds unite to experience a slice of paradise. We pride ourselves on providing an engaging work environment focused on delivering joy and escapism to our guests. As one of the leading employers in the industry, we offer competitive salaries, comprehensive benefits, and ample opportunities for career advancement. A significant majority of our team members express their satisfaction with their roles and take pride in being part of the Margaritaville family.

Benefits: Enjoy weekly pay, staff discounts, tuition reimbursement, a lively work atmosphere, career development opportunities, 401K matching, paid time off, and more.

Job Overview: The primary responsibility of this role is to warmly welcome guests, verify identification when necessary, manage guest flow, and ensure cleanliness in guest areas through the following tasks:

  • Serve as the first and last point of contact for all guests; greet them with a friendly, professional demeanor and express gratitude as they depart.
  • Engage guests in conversation and provide information while they wait and are seated.
  • Facilitate introductions between guests and their servers.
  • Accommodate special requests from guests.
  • Enhance guest satisfaction by thoroughly answering inquiries, addressing complaints or directing them to management, and offering specific recommendations about menu items.
  • Accurately quote wait times, distribute paging devices if necessary, and maintain an efficient guest list.
  • Guide guests to appropriate waiting areas.
  • Coordinate the orderly movement of guests within the dining area using a table management system.
  • Maintain knowledge of table numbers, seating arrangements, and server assignments.
  • Communicate effectively with guests, colleagues, and management.
  • Keep the host stand organized and stocked with necessary supplies.
  • Answer phone calls and address related inquiries.
  • Ensure cleanliness around the entrance and guest restrooms, keeping the venue tidy and free of debris.
  • Monitor and replenish restroom supplies.
  • Assist management in training new staff members as needed.
  • Complete all assigned opening, ongoing, and closing tasks.
  • Maintain a high level of knowledge regarding the company's offerings and events, establishing rapport with guests through name recognition.
  • Notify management of low inventory and suggest new stock; communicate opportunities and concerns.
  • Perform additional duties as assigned by management or supervisors with a sense of urgency.
  • Adhere to responsible alcohol service policies.
  • Follow all safety and sanitation practices as outlined in the safety program and report any incidents to management.
  • Comply with all company policies and procedures as detailed in the Staff Member Handbook.

Requirements:

  • Skills/Experience:
  • Preferred one year of experience in a guest service role; prior experience in a food and beverage setting is advantageous, or an equivalent combination of education and experience.
  • Strong written and verbal communication skills.
  • Ability to interact professionally with various departments and external contacts.
  • Capability to manage a heavy workload and multitask in a fast-paced environment with minimal supervision.
  • Good judgment and decision-making skills.

Educational Requirements:

  • High school diploma or GED preferred.

The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

  • Ability to thrive in a fast-paced, high-energy, and physically demanding environment.
  • Must be able to spend 100% of working time standing, walking, and reaching.
  • Capability to push, pull, and lift objects from lower to higher positions or move objects horizontally.
  • Ability to feel or grasp objects of various sizes and shapes.
  • Maintain balance to prevent falls while walking, standing, or crouching in narrow or slippery areas.
  • May require climbing and descending ladders, stairs, and ramps.
  • Must be able to carry loads exceeding 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
  • Must communicate clearly with guests in the primary language of the restaurant.
  • Ability to hear sounds at normal speaking levels with or without correction.
  • Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus.

Work Environment:

  • Exposure to varying weather conditions and temperature changes.
  • Subject to moderate to high ambient noise levels.
  • Frequently required to navigate narrow aisles or passageways.
  • Potential hazards include cuts from broken glass, burns, slipping, and tripping.
  • Regular handwashing and/or glove usage may be required.

Language Skills:

  • Ability to read and interpret documents such as safety rules and procedure manuals.
  • Ability to effectively present information and respond to inquiries from groups of managers, clients, and guests.
  • Ability to express or exchange ideas or instructions verbally.

Mathematical Skills:

  • Ability to perform basic arithmetic operations using whole numbers, fractions, and decimals.

  • Guest Services Coordinator

    1 week ago

    Syracuse, New York, United States XO Taco Full time

    Join Our Team as a Guest Services Coordinator!XO Taco is on the lookout for a dedicated Guest Services Coordinator to enhance our vibrant team. The ideal candidate will warmly welcome patrons upon arrival, efficiently manage seating arrangements, and ensure a pleasant dining experience for all guests.Key Responsibilities:Welcome guests as they arrive and...

  • Patient Relations Coordinator

    2 weeks ago

    Syracuse, New York, United States Crouse Hospital Full time

    Position Overview:As a key member of the Crouse Health team, the Patient & Guest Relations Representative plays a vital role in ensuring that all patients, their families, and guests feel welcomed and supported throughout their experience.Core Responsibilities:1. Facilitate a smooth orientation process for patients and their loved ones from the moment they...

  • Guest Services Coordinator

    6 days ago

    Syracuse, New York, United States Crescent Services Full time

    About the Role:Crescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Marriott Syracuse Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greeting and Registration: Greet guests and...

  • Guest Services Coordinator

    4 days ago

    Syracuse, New York, United States Helio Health Full time

    Job SummaryHelio Health is seeking a highly motivated Guest Services Specialist to join our team at our Elements, Liverpool location. As a key member of our staff, you will play a vital role in ensuring the comfort and well-being of our patients.Key ResponsibilitiesAssist with the admission process, including orienting patients to the facility and responding...

  • Client Relations Administrative Coordinator

    1 week ago

    Syracuse, New York, United States Remedy Intelligent Staffing Full time

    Job OverviewRemedy Intelligent Staffing is excited to partner with a local manufacturing firm seeking a dedicated Client Relations Administrative Coordinator.The Coordinator will serve as the primary point of contact for client interactions.Below are additional details regarding the position:Position Title: Client Relations Administrative...

  • Guest Services Supervisor

    1 week ago

    Syracuse, New York, United States Embassy Suites Syracuse Full time

    Position Overview:The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a friendly, efficient, and courteous manner. This position is key to maximizing room revenue and occupancy while maintaining high standards of guest satisfaction throughout their stay.Key...

  • Guest Services Supervisor

    2 weeks ago

    Syracuse, New York, United States Embassy Suites Syracuse Full time

    Job Overview:The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a friendly, efficient, and courteous manner. This position is dedicated to maximizing room revenue and occupancy while providing quality service throughout the guests' stay.Key Responsibilities:Respond...

  • Guest Services Supervisor

    2 weeks ago

    Syracuse, New York, United States Embassy Suites Syracuse Full time

    Position Overview:The Front Desk Manager plays a pivotal role in overseeing the Front Office operations, ensuring that all guests receive attentive, friendly, and efficient service throughout their stay. This position is crucial for maximizing room revenue and occupancy while maintaining high standards of guest satisfaction.Key Responsibilities:Manage guest...

  • Provider Relations Coordinator I

    2 weeks ago

    Syracuse, New York, United States CorVel Full time

    POSITION SUMMARY:As a Provider Relations Specialist I, you will engage with healthcare providers through various communication channels to address inquiries related to billing and claims. Your role is crucial in documenting discrepancies in billing processes to enhance the overall accuracy and efficiency of our services.KEY RESPONSIBILITIES:- Provide clear...

  • Exam Coordinator

    5 days ago

    East Syracuse, New York, United States Emperion Full time

    Job DescriptionJob Summary:The Scheduling Coordinator - Customer Service Representative is responsible for delivering exceptional customer service to clients, ensuring timely and accurate scheduling of exams and services. This role requires strong communication and documentation skills, with the ability to interact with a wide range of clients, including...

  • Event Services Coordinator

    2 weeks ago

    Syracuse, New York, United States The Crescent Hotels Group Full time

    REPORTS TO:Director of Social Catering/Director of Sales & MarketingESSENTIAL JOB FUNCTIONS:Execute administrative responsibilities pertinent to account management in alignment with corporate standards. Document and arrange comprehensive requirements for each event. Facilitate collaboration among various departments to service accounts, including directing...

  • Healthcare Guest Services Associate

    1 week ago

    Syracuse, New York, United States Crouse Hospital Full time

    Position Overview:As a vital member of the Crouse Health team, the Patient & Guest Relations Representative plays a crucial role in ensuring that all patients, their families, and guests feel welcomed and supported throughout their experience.Key Responsibilities:1. Facilitate a smooth orientation process for patients and their care partners from entry to...

  • Reception Coordinator

    1 week ago

    Syracuse, New York, United States Impel Full time

    Job OverviewPosition Title: Front Desk CoordinatorReports To: Chief Human Resources OfficerCollaborative Relationships: Human Resources, Executive Team, External Clients/VendorsCompany Mission: Impel provides automotive dealerships, OEMs, and third-party marketplaces with a cutting-edge AI-driven customer lifecycle management platform. Our comprehensive...

  • Guest Care Specialist

    3 days ago

    Syracuse, New York, United States Monro Inc. Full time

    Job Description**About Monro Inc.**Monro Inc. is a leading provider of automotive maintenance and repair services, with a strong commitment to delivering exceptional guest experiences. As a Guest Care Specialist, you will play a critical role in driving sales of automotive repair services and tires, while providing a superior guest care experience.**Key...

  • Employee Relations and Compliance Specialist

    3 days ago

    Syracuse, New York, United States Syracuse Regional Airport Authority Full time

    About the RoleWe are seeking a highly skilled and experienced Employee Relations and Compliance Specialist to join our Human Resources team at the Syracuse Regional Airport Authority. This is a critical role that will play a key part in maintaining a positive and inclusive work environment, ensuring compliance with employment laws and regulations, and...

  • Event Parking Coordinator

    2 weeks ago

    Syracuse, New York, United States ASM Global Full time

    JOIN OUR DYNAMIC TEAM Be part of an exhilarating environment featuring concerts, sports events, exhibitions, and more! ASM Global, a leader in venue and event management, is seeking dedicated part-time Event Parking Coordinators to enhance our operations at The Oncenter Convention Center, Arena, and Theaters. Position Type: Part-Time/Non-Exempt Shift...

  • Overnight Financial Coordinator

    2 weeks ago

    Syracuse, New York, United States Crescent Services Full time

    COMPANY OVERVIEW:Crescent Services is dedicated to providing exceptional hospitality experiences. We value our team members and offer a range of benefits to enhance their work-life balance.POSITION SUMMARY:The Night Auditor is responsible for ensuring the accuracy of financial transactions and maintaining the integrity of the hotel’s financial records...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Northland Communications Full time

    JOB TITLE: Client Relations Specialist STATUS: Non-Exempt DEPARTMENT: Customer Support REPORTS TO: Director of Customer Support FULL/PART-TIME: Full-Time POSITION OVERVIEW:The Client Relations Specialist is tasked with managing all incoming inquiries related to service applications and requests, along with other associated responsibilities concerning the...

  • Lead Operations Coordinator

    1 week ago

    Syracuse, New York, United States Aramark Full time

    Job OverviewThe Lead Operations Coordinator is tasked with ensuring that Aramark's offerings consistently meet or surpass client expectations. This role emphasizes the development of team members, discovering opportunities to enhance customer service quality, and executing best practices throughout the organization. COMPENSATION: The hourly wage for this...

  • Lead Operations Coordinator

    1 week ago

    Syracuse, New York, United States Aramark Full time

    Job OverviewThe Multi-Service Operator Lead plays a crucial role in ensuring that Aramark's offerings consistently meet or surpass client expectations. This position emphasizes the development of team members, enhancing customer service quality, and executing best practices throughout the organization. COMPENSATION: The hourly wage for this role ranges from...