Guest Services Supervisor

2 weeks ago


Syracuse, New York, United States Embassy Suites Syracuse Full time

Job Overview:

The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a friendly, efficient, and courteous manner. This position is dedicated to maximizing room revenue and occupancy while providing quality service throughout the guests' stay.

Key Responsibilities:

  • Respond promptly to guest inquiries, concerns, and requests, ensuring satisfaction and follow-up.
  • Lead, motivate, and develop Front Desk staff in accordance with company standards.
  • Conduct interviews and manage the hiring process for Front Desk personnel.
  • Evaluate employee performance through regular appraisals and provide constructive feedback.
  • Analyze daily occupancy and revenue reports to optimize room sales and pricing strategies.
  • Ensure compliance with company training protocols and operational procedures.
  • Maintain effective communication with all departments to ensure seamless service delivery.
  • Oversee the Night Audit process and ensure accuracy in financial reporting.
  • Manage payroll submissions and employee scheduling in line with business forecasts.
  • Implement and uphold company policies and procedures to ensure a high standard of service.

Qualifications:

  • A minimum of 5 years of experience in hotel management or a related field.
  • Proven supervisory experience is essential.
  • Proficiency in Microsoft Windows and relevant software applications.
  • Strong communication skills and the ability to resolve issues effectively.
  • Ability to work under pressure and maintain professionalism in challenging situations.

Property Overview:

Embassy Suites Syracuse offers a vibrant and welcoming environment for guests, featuring spacious suites and a range of amenities designed for comfort and convenience. Guests can enjoy complimentary breakfast and evening receptions, making their stay enjoyable and memorable.

Company Overview:

As a leader in hotel management, our organization is committed to excellence in service and guest satisfaction. We pride ourselves on fostering a culture of growth and development for our associates.



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