Healthcare Guest Services Associate

1 week ago


Syracuse, New York, United States Crouse Hospital Full time

Position Overview:
As a vital member of the Crouse Health team, the Patient & Guest Relations Representative plays a crucial role in ensuring that all patients, their families, and guests feel welcomed and supported throughout their experience.

Key Responsibilities:
1. Facilitate a smooth orientation process for patients and their care partners from entry to discharge, providing advocacy as necessary.
2. Support and promote customer service and hospitality initiatives within Crouse Health.
3. Serve as a communication bridge between patients, family members, care partners, and hospital staff to enhance care, safety, and overall experiences.
4. Strive to make patients and customers feel valued and cared for, thereby enriching the overall human experience.

Qualifications:
Education: High School Diploma or equivalent required.
Experience:
- A minimum of 2-3 years of customer service experience in a fast-paced office environment.
- Proven problem-solving and conflict resolution skills.
- Ability to listen attentively and understand complex customer needs, creating effective solutions.
- Proficient in basic computer skills and possess excellent communication and customer service abilities.

Work Type:
Part-Time - 32 hours per week.

Work Hours:
Monday - Friday: 8:00 am - 4:30 pm with additional shifts as assigned.



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