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Field Services Customer Support Specialist

2 months ago

Chicago, Illinois, United States Invitation Homes Full time

About Us

At Invitation Homes, we pride ourselves on our diverse workforce of over 1,400 associates, united by shared values and a commitment to excellence. Our mission is to enhance resident experiences while ensuring the upkeep of high-quality homes.

Your Contribution

As a Field Services Customer Support Specialist, you will be instrumental in delivering administrative assistance, exceptional customer service, and effective maintenance solutions in a fast-paced environment. Your key responsibilities will include:

  • Daily oversight of maintenance and rehabilitation dashboards to guarantee timely responses
  • Organizing daily schedules and assignments for Maintenance Technicians to maximize productivity
  • Addressing resident maintenance inquiries and coordinating appropriate actions
  • Reviewing and approving work order proposals with meticulous attention to detail
  • Assisting in the swift resolution of utility issues for vacant properties
  • Coordinating eviction schedules and associated tasks
  • Executing other assigned responsibilities as needed

Qualifications

  • High school diploma or GED
  • Demonstrated experience in customer service or administrative roles
  • Background in property management or maintenance is advantageous
  • Excellent organizational and communication abilities
  • Proficiency in Microsoft Word, Excel, Outlook, and Adobe

Benefits of Working with Us

We provide a flexible work environment, opportunities for professional growth, and a supportive atmosphere where both associates and residents can flourish. At Invitation Homes, we focus on achieving goals, unlocking potential, and nurturing successful careers. Our offerings include:

  • Competitive salary and annual bonus opportunities
  • Generous paid time off, including vacation, sick leave, and holidays
  • 401(k) plan with company matching
  • Casual workplace culture
  • Team-building events and activities
  • Employee resource groups

Compensation and Benefits Overview

We are committed to providing competitive compensation and benefits to attract and retain exceptional talent, which includes:

  • Annual bonus program
  • Comprehensive health, dental, vision, and life insurance
  • Long-term and short-term disability coverage
  • 401(k) with company match
  • Casual work environment
  • Team events and gatherings

Invitation Homes is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We welcome individuals from all backgrounds and are committed to equal employment opportunities. If you require accommodations for a disability or have special requirements, please reach out to us.

Note for Recruitment Agencies: We do not accept unsolicited resumes from agencies. Please refrain from sending resumes to our employees, as Invitation Homes is not responsible for any associated fees.