Field Support Specialist, II

4 weeks ago

Chicago, Illinois, United States Synaptive Medical Full time
About Us

Synaptive Medical is a Canadian medical device company based in downtown Toronto, focused on supporting healthcare professionals and systems in patient diagnosis and treatment.

The company has a suite of products that include MRI, surgical planning, navigation, and robotic visualization, all of which can be seamlessly combined or used independently in the operating room.

We have a number of opportunities for innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.

The Opportunity

We have a unique opportunity for a Field Service Specialist in the Midwest USA. The Field Support Specialist is an essential part of the Global Field Service Team.

Responsibilities include providing on-site services, installations, emergency repairs, upgrades, and routine maintenance on a suite of advanced neurosurgery medical equipment.

You will have an opportunity to use your broad knowledge and experience in servicing complex medical equipment to provide a truly great customer experience.

Key Responsibilities
  1. Troubleshoot and resolve complex technical problems on Synaptive equipment in a medical environment
  2. Drive customer satisfaction through service excellence by conducting installations and modifications, preventive maintenance, managing repair/parts cycle times
  3. Handle escalating situations quickly and professionally
  4. Provide 2nd line support to our Clinical Applications Specialists in all aspects of customer support
  5. Provide user training as needed
  6. Develop a very high level of product knowledge, becoming proficient in service and repair of all Synaptive systems
  7. Provide pre-delivery coordination for installation of Synaptive products
  8. Set-up connectivity to PACS and handle coordination of connectivity within the hospital
  9. Ensure all required training and certification is completed on time
  10. Provide both Technical and Non-technical support during clinical courses and sales & marketing events
  11. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
  12. Become and remain compliant with REPtrax, VendorMate and Symplr for credentialing
  13. Work with other departments and team members to capture product and process-knowledge for the Service Organization
  14. Maintain and enhance knowledge repositories
  15. Occasionally work off hours with occasional weekend support
  16. Travel approximately 75% of the time
  17. Other related duties as necessary
Requirements
  1. Minimum 3+ years of in-field experience servicing complex medical devices
  2. Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
  3. Comprehensive understanding of IT connectivity; hospital networks and troubleshooting
  4. Excellent written and verbal communication skills within a hospital setting
  5. Valid driving license and satisfactory driving record
  6. Experience with budgets, expenses, and resource management
  7. Proficient in the use of hardware and software applications including Microsoft Office, Unix, etc.
  8. Valid passport
Preferred Qualifications
  1. Operating Room (OR) environment experience, principals and best practices
  2. Experience interacting with OR staff and protocols
  3. Experience in implementing Enterprise Imaging solutions
  4. Understanding of clinical workflows in radiology and OR departments
  5. Knowledge/understanding of Informatics domain, virtual systems
  6. Knowledge/understanding of RIS, PACS and/or VNA
About You

We are looking for a highly skilled and experienced Field Support Specialist to join our team. The ideal candidate will have a strong background in servicing complex medical equipment and a passion for providing exceptional customer service.

The successful candidate will be a team player with excellent communication and problem-solving skills, and will be able to work effectively in a fast-paced environment.

If you are a motivated and detail-oriented individual with a strong work ethic, we encourage you to apply for this exciting opportunity.

  • Graphic Designer II

    1 month ago

    Chicago, Illinois, United States Field Museum Full time

    Job SummaryThe Field Museum seeks a skilled Graphic Designer II to create engaging and informative graphic elements for our exhibitions, public areas, and behind-the-scenes departments. As a key member of our design team, you will be responsible for the overall graphic design of small exhibitions and other print projects.Key Responsibilities:Design and...

  • Field Support Specialist

    4 weeks ago

    Chicago, Illinois, United States ApTask Full time

    Job Summary:ApTask is seeking a skilled Field Support Specialist to provide on-site technical support to our clients. The ideal candidate will have experience working with hardware and software systems, as well as excellent interpersonal skills to resolve field support problems.Key Responsibilities:Provide on-site technical support to clients, including...

  • Security Specialist II

    4 weeks ago

    Chicago, Illinois, United States Heartland Human Care Serv Full time

    Job Title: Security Specialist IIAt Heartland Human Care Services, we are seeking a highly skilled Security Specialist II to join our dedicated team in Youth Residential Services. As a key member of our team, you will play a crucial role in ensuring the safety and well-being of vulnerable populations, including unaccompanied minors.Key...

  • Production Specialist II

    4 weeks ago

    Chicago, Illinois, United States Bank of America Full time

    Job Title: Production Specialist IIJob Summary:Bank of America is seeking a Production Specialist II to join our team. As a key member of our operations team, you will be responsible for handling complex files and preventing client escalations. You will assist with client escalations and related issues, perform various production and support functions, and...

  • Field System Administrator II

    4 weeks ago

    Chicago, Illinois, United States CDW Full time

    Job SummaryWe are seeking a highly skilled Field System Administrator II to join our team at CDW. This role will provide support to the SMIT Program under our subcontract with Leidos Corporation.The successful candidate will be responsible for establishing and maintaining team best practices, advocating successful process adoption, and mentoring and training...

  • Field Service Engineer II

    4 weeks ago

    Chicago, Illinois, United States Danaher Corporation Full time

    Job SummaryLeica Biosystems is seeking a highly skilled Field Service Engineer II to join our team. As a key member of our Service Organization, you will be responsible for supporting the needs of our customers, which directly impacts patient health and overall well-being.Key ResponsibilitiesProvide installation support, maintenance, modification, and/or...

  • Field Service Engineer II

    4 weeks ago

    Chicago, Illinois, United States Leica Biosystems Full time

    Job SummaryLeica Biosystems is seeking a skilled Field Service Engineer II to join our team. As a key member of our Service Organization, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our medical devices and equipment.Key ResponsibilitiesProvide installation, maintenance, modification, and repair...

  • Field System Administrator II

    1 month ago

    Chicago, Illinois, United States CDW Full time

    Job SummaryWe are seeking a highly skilled Field System Administrator II to join our team at CDW. As a key member of our team, you will provide technical support and maintenance for print and video teleconferencing equipment in an enterprise environment.Key ResponsibilitiesProvide general support activities for print devices and VTC equipment, including...

  • IT Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Cinter Career Services Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking a skilled IT Support Specialist to join our team at Cinter Career Services. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and employees.Key Responsibilities:Provide technical support and assistance to clients and employees via...

  • Perinatal Sonographer II Specialist

    4 weeks ago

    Chicago, Illinois, United States The University of Chicago Medicine Full time

    Job Title: Perinatal Sonographer II SpecialistAt The University of Chicago Medicine, we are seeking a highly skilled Perinatal Sonographer II Specialist to join our OB/GYN department. This role is responsible for performing advanced ultrasound imaging for patients with high-risk and routine pregnancies, and complex and routine gynecological conditions.Key...

  • GIS Field Specialist

    4 weeks ago

    Chicago, Illinois, United States Cook County Clerk's Office Full time

    Job SummaryThe GIS Field Specialist will be responsible for completing GIS mapping tasks and work orders related to updating tax divisions and boundaries to fulfill the annual tax cycle requirements.This role will involve creating complex legal descriptions and PINS, and electronically sketching maps of new property using Geographic Information System (GIS)...

  • Field Service Specialist

    4 weeks ago

    Chicago, Illinois, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Field Service SpecialistJob Summary: We are seeking a skilled Field Service Specialist to join our team at Futran Tech Solutions Pvt. Ltd.Key Responsibilities:* Perform problem determination and resolution of mobile equipment and software problems through effective use of available technical resources.* Resolve customer equipment/software mobility...

  • Field Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Zentro Full time

    Zentro is a leading internet service provider that's revolutionizing the way people connect. As a Field Support Technician, you'll be part of our frontline team that's dedicated to delivering exceptional customer experiences.Our team is passionate about providing fast, reliable, and affordable internet services to our customers. We're committed to taking...

  • IT Support Specialist

    1 month ago

    Chicago, Illinois, United States SPS North America Inc Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at SPS North America Inc. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our technology systems.Key Responsibilities:Analyze and resolve technical issues related to...

  • Electronics Engineer II

    4 weeks ago

    Chicago, Illinois, United States Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer II to join our team at Thermo Fisher Scientific. As a key member of our Materials and Structural Analysis Division, you will be responsible for performing on-site installations, servicing, and repairs of complex equipment and systems.As a Field Service Engineer II, you will investigate and...

  • Behavioral Health Intervention Specialist, OSEL

    4 weeks ago

    Chicago, Illinois, United States Chicago Public Schools Full time

    Job SummaryThe Chicago Public Schools (CPS) is seeking a highly skilled Behavioral Health Intervention Specialist to join our team. As a key member of the Office of Social & Emotional Learning (OSEL), this individual will be responsible for overseeing district-wide training, including the coordination, delivery, and implementation of professional learning...

  • IT Support Analyst II

    4 weeks ago

    Chicago, Illinois, United States Amundsen Davis Full time

    Job SummaryAmundsen Davis is seeking a skilled IT Support Analyst II to provide technical support and educational services to customers. The ideal candidate will have experience in computer science, information sciences, or related fields, and possess strong analytical and critical thinking skills.Key ResponsibilitiesProvide phone and deskside support for...

  • Field Service Automation Specialist

    4 weeks ago

    Chicago, Illinois, United States ProAutomated Inc. Full time

    Job Title: Field Service Automation SpecialistJob Summary:We are seeking a highly skilled Field Service Automation Specialist to join our team at ProAutomated Inc. As a Field Service Automation Specialist, you will be responsible for traveling to various locations to install, troubleshoot, and maintain cutting-edge automation equipment.Key...

  • IT Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Parallel Partners Full time

    Job Title: IT Support SpecialistParallel Partners is seeking an IT Support Specialist to join our team. The ideal candidate will have 1+ years of IT experience with client, server, and network service delivery, as well as 2+ years of experience with networking concepts such as VPN environments and Multi-Factor Authentication (MFA).Identify and resolve basic...

  • Field Technical Support Specialist

    1 month ago

    Chicago, Illinois, United States BCforward Full time

    Job Summary:BCforward is seeking a highly skilled Field Technical Support professional to provide on-site support to customers. The ideal candidate will have experience working with complex hardware and software systems, as well as excellent analytical and problem-solving skills.Key Responsibilities:Provide on-site support to customers, including...