Field Quality Specialist
1 week ago
EMCOR Facilities Services (EFS) is a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure. With a presence in the United States, we serve over 1 billion square feet of commercial space.
Job Title: Field Quality SpecialistJob Summary:The Field Quality Specialist is a critical role responsible for managing Donation Center locations. Based in Chicago or Dallas, this individual will ensure vendor service delivery meets customer expectations. As an operational escalation point, the Field Quality Specialist will work closely with client field operations, internal account teams, and vendors to drive operational service performance.
Key Responsibilities:- Visit centers in the designated territory, cycling through the visits quarterly
- Review contracted services and frequencies with Account Management to identify opportunities for additional services
- Drive operational service performance of suppliers through training and on-site visits
- Meet and tour with Assistant Director of Operations, minimum twice per year, to discuss operational performance and close out items identified during tours
- Coach crews on-site as necessary and meet with crew supervisors a minimum twice per year
- Work closely with internal service teams to drive customer service and resolutions
- Minimum BS/BA degree in a business-related field or equivalent education and work experience. Advanced degree or certification in a specialty field is preferred
- Floor care experience is preferred, with equivalent combinations of training, education, and experience. Strong operational and training experience, as well as previous background in facilities services management, is highly valued
- Valid driver's license and passport. OSHA 10 course completion is required
- Bilingual communication skills (Spanish/English) are a plus
- Ability to operate an iPad and possess basic computer skills
- Strong verbal and written communication skills, with a solid results-oriented work ethic
- Demonstrated ability to solve problems and act with a sense of urgency
- Self-motivated and able to work independently, with a strong ability to build and maintain relationships with internal and external customers
- Ability to articulate thoughts clearly and produce high-quality written material, with the ability to prioritize and manage multiple tasks simultaneously
EMCOR Group and its companies are equal opportunity employers and welcome applications from diverse candidates. We offer a competitive salary and benefits package to our employees.
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