Customer Technical Support Specialist
5 days ago
Technical Support Specialist - Software Integration
Job Summary:The Technical Support Specialist - Software Integration provides technical support to customers, partners, and the field service team to drive complete resolution of first responder and moderately complex issues. The specialist leverages remote diagnostics, product knowledge, and troubleshooting experience to resolve issues quickly.
Key Responsibilities:- Provides technical support and expertise on a broad range of STERIS products to internal and external customers.
- Assists with troubleshooting and technical support on-site at customer locations.
- Helps remotely support installation and software upgrade issues.
- Troubleshoots STERIS products, documents critical failures, and develops solutions for issues.
- Provides periodic after-hours technical support to internal and external customers.
- Acts as the front-line interface for field service representatives, specialists, and customers for technical troubleshooting.
- Maintains equipment-related technical proficiency and identifies areas for improvement.
- Handles RMA requests and associated administrative work.
- Basic case management and documentation of service requests for issue handoffs and escalations.
- 2-year associate's degree in a related field or equivalent experience.
- Bilingual - excellent written and verbal communication skills in both English and French.
- Demonstrated knowledge and experience in IT, networking, audio/video technologies, and computer troubleshooting.
- Ability to read wiring schematics and effectively resolve and communicate technical issues via telephone and email.
- Must be available periodically outside of normal working hours.
- Knowledge of Windows/Linux programming preferred.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.
Equal Opportunity Employer:STERIS is an equal opportunity employer committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex, sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.
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