Field Service Engineering Specialist
3 weeks ago
This is an exciting opportunity to join Jubilant Radiopharmaceuticals as a Field Service Engineering Specialist. As a key member of our team, you will play a crucial role in the installation, training, repair, and maintenance of our cutting-edge systems.
Key Responsibilities:- Collaborate with cross-functional teams to set up new accounts efficiently.
- Travel frequently to provide on-site support and training to clients.
- Strive for customer satisfaction by troubleshooting issues via phone, email, and on-site visits.
- Contribute to investigations of customer complaints and system errors.
- Work closely with quality, development, and clinical teams to mitigate and correct system problems.
- Maintain accurate and timely records of all complaints and troubleshooting performed.
- Schedule and perform routine preventative maintenance on systems in the field.
- Develop and update technical documents as required.
- College degree in science, engineering, or bio-medical field.
- At least 3 years' experience in technical field service with experience in providing technical support over the phone.
- Proficiency in using SAP or Oracle, and a good understanding of Windows with the ability to learn and troubleshoot complex custom software.
- Strong technical reading and writing skills with good working knowledge of Microsoft Office.
- Knowledge of good manufacturing practices and familiarity with ISO9001 and ISO13485.
- Fluency in English with clear and concise communication skills.
- Eligibility to travel throughout the United States and globally.
- A career with opportunities for growth and development.
- A supportive work culture with competitive base salary and travel premium.
- Medical, dental, and vision benefits.
- 401(k) and 401(k) matching.
- Paid Time Off and paid holidays.
- Short and long-term disability coverage.
We believe in the power of unity, innovation, and growth. As a globally integrated pharmaceutical company, we offer a vibrant and inclusive environment that nurtures individual growth and development. Our employees are our greatest asset, and we value their contributions, fostering a culture that encourages innovation and teamwork.
We champion an inclusive workplace that treasures diverse perspectives, experiences, and backgrounds. We are committed to building a diverse yet inclusive workplace that is representative of the marketplace and the communities in which the Company operates.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status about public assistance, genetic status, or any other status protected by federal, state, or local law.
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