Field Service Engineer

17 hours ago


Chicago, Illinois, United States Biotage Full time
Job Title: Field Service Engineer - Instrumentation Specialist

Biotage is a leading provider of workflow solutions and products for Drug Discovery and Development, Analytical Testing, and Water and Environmental Testing. We are seeking a highly skilled Field Service Engineer - Instrumentation Specialist to join our team.

Key Responsibilities:

  • Install, repair, and maintain Biotage equipment and provide technical support to customers within defined territories.
  • Conduct training on the safe and productive operation of equipment and ensure customers have an operational knowledge to ensure success.
  • Capture, record, and accurately report important information and data related to maintenance and repair activities.
  • Effectively manage and maintain personal trunk-stock of Biotage service parts and equipment.
  • Promote Biotage and Biotage products by utilizing knowledge of products and customer needs to suggest potential solutions to customers.

Requirements:

  • Strong technical knowledge and troubleshooting skills with demonstrated ability to troubleshoot instrumentation in a straight-forward, logical manner.
  • Orientation to internal and external customer satisfaction.
  • High-level knowledge and ability to learn applications and instrumentation.
  • Proper safe laboratory hygiene, knowledge of how to safely work on electronic equipment and in a chemical laboratory environment.
  • Ability to communicate technical information to both technical and non-technical individuals.

Work Environment:

Field-based position working at customer sites and in chemistry laboratories.

Travel Required:

~60% travel with mix of local and flights to visit customers /2-3 overnight visits required for daily operations.



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