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Technical Support Specialist

2 months ago

Virginia Beach, Virginia, United States Xerox Full time
About the Role

Xerox is seeking a highly skilled and organized Support Representative to join our team. As a Support Representative, you will be responsible for providing technical support and assistance to our customers, including troubleshooting and resolving issues with Xerox equipment and software.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Troubleshoot and resolve issues with Xerox equipment and software
  • Assist with billing and warehouse duties
  • Install and configure Xerox equipment on Navy vessels
  • Diagnose and repair Xerox equipment
  • Provide support during the rollout of technical solutions and equipment installations
  • Ability to travel on short notice
Requirements
  • High school diploma or equivalent required
  • 2+ years of experience in a technical support role
  • Strong technical skills and knowledge of Xerox equipment and software
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to lift 50 lbs and bend, climb, and kneel
  • Must be able to obtain a DOD Secret Clearance
Preferred Qualifications
  • Prior Navy or Military Veterans are desired
  • Experience with troubleshooting application and network related issues
  • Intermediate computer skills (Microsoft Office 365, SharePoint, One Drive)
About Xerox

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.