IT Support Specialist
1 month ago
Massanutten Resort is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support for incidents and requests related to networked systems, both software and hardware.
Key Responsibilities- Provide technical support and assistance for networked systems, software, and hardware-related incidents and requests
- Ensure incident and request resolutions meet end-user requirements and adhere to Massanutten's IT policies and procedures
- Perform computer and network troubleshooting, documentation, and determine when problem escalation is required for resolution
- Configure, deploy, and maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates, and patches
- Maintain a clean and organized shared work area and your own work area
- Participate in an on-call rotation and travel to remote sites as needed
- Advanced PC knowledge, including componentry, interfaces, and peripherals
- Knowledge of Windows networks, domain structure, and Active Directory environment
- Advanced knowledge of Windows operating systems and Microsoft Office applications
- Preferred: Advanced server and networking knowledge, Office 365 knowledge, and CompTIA A+ Certification
Standard schedule is Monday - Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours, weekends, and holidays. With approval, eligible to work past standard hours to complete critical projects.
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