Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Decisions. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their seamless experience with our platform.
Key Responsibilities- Serve as the primary point of contact for customers seeking technical assistance via phone, email, chat, and other communication mediums.
- Perform remote troubleshooting of customer issues, taking detailed notes and recording events/problems in our knowledge base.
- Properly escalate unresolved issues to internal teams, such as software developers.
- Train customers on the use of Decisions, including setting up and leading targeted training sessions on topics like SSO, OAuth, and repository interaction.
- Investigate, test, and submit product defects to the engineering team for resolution.
- A.S./B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics, or related technical experience.
- Technically minded individual with logical thinking and problem-solving skills.
- Excellent written and verbal communication skills, with the ability to communicate both internally and client-facing.
-
Technical Support Specialist
3 weeks ago
Virginia Beach, Virginia, United States JTH Tax , Inc. Full timeJob Title: Technical Support SpecialistAt JTH Tax, Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and resolving technical issues in a timely and professional manner.Key Responsibilities:Provide technical support...
-
Technical Support Specialist
4 weeks ago
Virginia Beach, Virginia, United States Decisions Full timeTechnical Support SpecialistDecisions is a leading technology company that empowers businesses to streamline and improve their processes through our integrated workflow and rules platform.We are seeking a skilled Technical Support Specialist to join our team and provide exceptional customer support and technical expertise to our clients.The ideal candidate...
-
Technical Support Specialist
3 weeks ago
Virginia Beach, Virginia, United States Decisions Full timeDecisions is a leading technology company that empowers businesses to streamline and improve their processes through automation.The Application Support Specialist will be responsible for owning a caseload of customer support tickets and resolving issues presented through the recommendation of best practices, troubleshooting, or product training.This role...
-
Technical Support Specialist
4 weeks ago
Virginia Beach, Virginia, United States Priority Title & Escrow Full timeJob DescriptionAt Priority Title & Escrow, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused attitude.Key Responsibilities:Provide first-level technical support to end-users via phone, email, or in-person through help...
-
Senior Technical Support Specialist
3 weeks ago
Virginia Beach, Virginia, United States GCI Full timeJob SummaryAt GCI, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key ResponsibilitiesProvide technical support and troubleshooting for complex technical...
-
Senior Technical Systems Specialist
4 weeks ago
Virginia Beach, Virginia, United States Management Services Group dba Global Technical Systems (GTS) Full timeJob SummaryWe are seeking a highly skilled Senior Technical Systems Specialist to join our team at Management Services Group dba Global Technical Systems (GTS). The ideal candidate will have a strong background in systems engineering and be able to provide technical support and original design inputs for complex systems.Key Responsibilities:Apply system,...
-
Technical Application Support Specialist
4 weeks ago
Virginia Beach, Virginia, United States CBN Full timeApplication Services – Virginia Beach, VAThe Christian Broadcasting Network (CBN) is seeking a skilled Application Support Specialist to join its IT Application Services team. This professional will be responsible for deploying, monitoring, maintaining, troubleshooting, and providing various application management. The ideal candidate will have the ability...
-
IT Support Specialist
4 weeks ago
Virginia Beach, Virginia, United States Alakaʻi Services and Poe'hana Group, Inc. Full timeJob SummaryAlaka'i Services Group Inc. and Po'e Hana Group, Inc. are seeking a highly skilled IT Support Specialist to join their team. This role will be responsible for providing technical support and training to end-users, ensuring the smooth operation of the FACET system.Key Responsibilities:Provide technical support and training to end-users on...
-
IT Support Specialist
3 weeks ago
Virginia Beach, Virginia, United States ECPI University Full timeJob SummaryECPI University is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our students, faculty, and staff.Key ResponsibilitiesInstall and configure desktop operating systemsConfigure and troubleshoot hardwareMonitor and respond to helpdesk...
-
IT Support Specialist
3 weeks ago
Virginia Beach, Virginia, United States Massanutten Full timeJob Summary: We are seeking a skilled IT Support Specialist to join our team at Massanutten Resort. As a key member of our IT department, you will be responsible for providing technical assistance and support for networked systems, both software and hardware related, by remote, phone, and on-site.Key Responsibilities:Provide technical assistance and support...
-
IT Support Specialist
4 weeks ago
Virginia Beach, Virginia, United States Massanutten Full timeJob SummaryMassanutten Resort is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support for incidents and requests related to networked systems, both software and hardware.Key ResponsibilitiesProvide technical support and assistance for networked...
-
Heavy Equipment Support Specialist
3 weeks ago
Virginia Beach, Virginia, United States PeopleShare Inc Full timeJob Title: Heavy Equipment Support SpecialistAbout the Role:PeopleShare Inc is seeking a skilled Heavy Equipment Support Specialist to join our team. In this role, you will provide technical support to customers via phone, troubleshooting issues with heavy equipment and machinery.Key Responsibilities:Manage inbound and outbound calls in a timely...
-
Product Support Specialist
4 weeks ago
Virginia Beach, Virginia, United States Della Infotech Full timeJob Summary: We are seeking a highly skilled Product Support Specialist to join our team at Della Infotech. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer complaints. Key Responsibilities: Triage and assign tickets...
-
IT Server Support Specialist
3 weeks ago
Virginia Beach, Virginia, United States Soft Tech Consulting Full timeJob DescriptionSoft Tech Consulting is seeking a highly motivated and self-directed individual to fill the role of an IT Server Support Specialist.The successful candidate will be responsible for providing technical support and maintenance for our IT infrastructure, including servers, networks, and peripheral devices.Key Responsibilities:Collect and track...
-
GCCS-M Systems Support Specialist
3 weeks ago
Virginia Beach, Virginia, United States Atlas Technologies Inc Full timeJob Title: GCCS-M Systems Support SpecialistAbout the Role:We are seeking a highly motivated GCCS-M Systems Support Specialist to provide Fleet onsite and distance technical assistance and engineering services onboard U.S. Navy surface ships and aircraft carriers.Key Responsibilities:Provide Fleet Technical Assistance and CASREP support to identify and...
-
Electrical Installation Specialist
23 hours ago
Virginia Beach, Virginia, United States Synerfac Technical Staffing Full timeJob OverviewSynerfac Technical Staffing is seeking an Electrical Installation Specialist to join our team in Virginia Beach. This exciting opportunity involves working with a reputable client in the electrical industry, where you will have the chance to utilize your skills and experience in conduit bending.Compensation and BenefitsThe successful candidate...
-
Senior Network Infrastructure Specialist
4 weeks ago
Virginia Beach, Virginia, United States Acclaim Technical Services Full timeAcclaim Technical Services, a leading provider of language, operations, and technology services, is seeking a highly skilled Senior Network Infrastructure Specialist to join our team in Chantilly, VA.As a key member of our team, you will be responsible for designing and implementing network infrastructure based on organizational requirements. This includes...
-
Signal Support Systems Specialist
4 weeks ago
Virginia Beach, Virginia, United States Army National Guard Full timeJob SummaryThe Signal Support Systems Specialist is responsible for integrating signal systems and networks, performing signal support functions, and maintaining radio and data distribution systems. This role requires strong technical skills and attention to detail to ensure seamless communication within Army National Guard units.Key ResponsibilitiesMaintain...
-
Heavy Equipment Support Specialist
4 weeks ago
Virginia Beach, Virginia, United States PeopleShare Inc Full timeAt PeopleShare Inc, we are seeking a skilled Heavy Equipment Support Specialist to join our team. In this role, you will provide technical support for customers who call in with service needs. Your expertise in heavy equipment maintenance and troubleshooting will be essential in resolving issues and providing solutions to our customers.Key...
-
Administrative Support Specialist
4 weeks ago
Virginia Beach, Virginia, United States Amentum Full timeAmentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community.Our team is seeking an Administrative and Technical Support Specialist to join our team.Responsibilities: Manage records and files Assist in employee in- and out-processing Support the field office chief in scheduling...