Application Support Specialist
10 hours ago
Decisions is a leading technology company that empowers businesses to streamline and improve their processes through our integrated workflow and rules platform for business process automation (BPA). As an Application Support Specialist, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.
Key Responsibilities:- Serve as the primary point of contact for customers seeking technical assistance via phone, email, chat, and other communication mediums.
- Coordinate meetings to review and resolve customer issues, taking detailed notes and recording events/problems in the knowledge base.
- Maintain consistent communication with customers for open issues, providing clear and concise solutions to technical problems.
- Perform remote troubleshooting of customer issues, identifying key error log messages and solutions.
- Train customers on the use of Decisions, setting up and leading targeted training sessions on topics such as SSO, OAuth, and repository interaction.
- Investigate, test, and submit product defects to the engineering team for resolution, passing on customer feedback and suggestions to internal teams.
- A.S./B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics, or related technical experience.
- Technically minded individual with logical thinking and problem-solving skills.
- Excellent written and verbal communication skills, with the ability to communicate both internally and client-facing.
- Demonstrates willingness to learn and follow directions.
As an Application Support Specialist at Decisions, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a meaningful impact on our customers' success.
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