Heavy Equipment Support Specialist

3 weeks ago


Virginia Beach, Virginia, United States PeopleShare Inc Full time

Job Title: Heavy Equipment Support Specialist

About the Role:

PeopleShare Inc is seeking a skilled Heavy Equipment Support Specialist to join our team. In this role, you will provide technical support to customers via phone, troubleshooting issues with heavy equipment and machinery.

Key Responsibilities:

  • Manage inbound and outbound calls in a timely manner
  • Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives
  • Troubleshoot hydraulic and electrical circuits and systems
  • Program control boxes (ECU's - electronic control units, etc.)
  • Seize opportunities to upsell products, provide Spare Parts Numbers and Prices
  • Provide Warranty assistance
  • Run reports in ERP system RMA and parts shipping delays, etc.

Requirements:

  • Technical degree in equipment support (maintenance on trucks or heavy construction equipment)
  • Minimum 3 years of construction equipment experience (Hydraulics, Electrical schematics)

What We Offer:

A competitive salary of $24-$28/hour and a dynamic work environment.



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