IT Support Specialist

4 days ago


Virginia Beach, Virginia, United States Massanutten Full time

Job Summary: We are seeking a skilled IT Support Specialist to join our team at Massanutten Resort. As a key member of our IT department, you will be responsible for providing technical assistance and support for networked systems, both software and hardware related, by remote, phone, and on-site.

Key Responsibilities:

  • Provide technical assistance and support for incidents and requests of networked systems.
  • Ensure incident and request resolutions satisfy end user requirements and adhere to Resorts IT policies and procedures.
  • Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution.
  • Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches.
  • Maintain a clean and organized shared work area in addition to your own work area.
  • Participate in an On-Call rotation and travel to remote sites as needed/required.

Requirements:

  • 1-3 years' experience working in an IT support role.
  • Advanced PC knowledge, including componentry, interfaces, and peripherals.
  • Knowledge of Windows networks, domain structure, and Active Directory environment.
  • Advanced knowledge of Windows operating systems and Microsoft Office applications.
  • Preferred: Advanced server and networking knowledge, Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration, and CompTIA A+ Certification.

Working Conditions:

  • Standard schedule is Monday - Friday, 8 hours per day.
  • Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays.
  • With approval, eligible to work past standard hours to complete critical projects.

Why Work at Massanutten?

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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