IT Support Specialist
4 days ago
Job Summary: We are seeking a skilled IT Support Specialist to join our team at Massanutten Resort. As a key member of our IT department, you will be responsible for providing technical assistance and support for networked systems, both software and hardware related, by remote, phone, and on-site.
Key Responsibilities:
- Provide technical assistance and support for incidents and requests of networked systems.
- Ensure incident and request resolutions satisfy end user requirements and adhere to Resorts IT policies and procedures.
- Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution.
- Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches.
- Maintain a clean and organized shared work area in addition to your own work area.
- Participate in an On-Call rotation and travel to remote sites as needed/required.
Requirements:
- 1-3 years' experience working in an IT support role.
- Advanced PC knowledge, including componentry, interfaces, and peripherals.
- Knowledge of Windows networks, domain structure, and Active Directory environment.
- Advanced knowledge of Windows operating systems and Microsoft Office applications.
- Preferred: Advanced server and networking knowledge, Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration, and CompTIA A+ Certification.
Working Conditions:
- Standard schedule is Monday - Friday, 8 hours per day.
- Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays.
- With approval, eligible to work past standard hours to complete critical projects.
Why Work at Massanutten?
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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