Senior Technical Support Specialist

3 weeks ago


Virginia Beach, Virginia, United States GCI Full time
Job Summary

At GCI, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.

Key Responsibilities
  • Provide technical support and troubleshooting for complex technical issues
  • Collaborate with the development team to design, develop, and test software applications, modules, and components
  • Assist in coding, debugging, and troubleshooting software issues to ensure smooth operation and optimal performance
  • Participate in software architecture discussions and contribute ideas for enhancing product functionality and usability
  • Conduct thorough research on emerging technologies, programming languages, and development tools to stay updated with industry trends
  • Work closely with senior developers and mentors to learn and apply software development methodologies and techniques
  • Support the team in various software development tasks, including version control, deployment, and testing

Requirements
  • Proficient in at least one programming language (e.g., Java, Python, C++) and willingness to learn new languages as required
  • Demonstrated ability to learn quickly, complete tasks independently and creatively, and adapt to new technologies and tools
  • Prior experience with software development projects, either through coursework or personal projects
  • Experience with technologies/domains such as Artificial Intelligence, Cloud Architecture, Development, and/or Administration, Computer, Automotive, and/or Network Forensics, Data Science & Data Visualization, RF Engineering & Signals processing, Scripting, and Vulnerability Research and/or Exploit Development

Education
  • Majors in Computer Science, Computer Engineering, Information Technology or other technical degree programs strongly preferred
  • 3.0 GPA+ preferred
  • Clearance

Clearance
  • Must be interested in and eligible to obtain a Top Secret US Government Clearance
  • Candidates with an existing clearance preferred


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