Senior Technical Support Specialist
3 weeks ago
At GCI, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.
Key Responsibilities
- Provide technical support and troubleshooting for complex technical issues
- Collaborate with the development team to design, develop, and test software applications, modules, and components
- Assist in coding, debugging, and troubleshooting software issues to ensure smooth operation and optimal performance
- Participate in software architecture discussions and contribute ideas for enhancing product functionality and usability
- Conduct thorough research on emerging technologies, programming languages, and development tools to stay updated with industry trends
- Work closely with senior developers and mentors to learn and apply software development methodologies and techniques
- Support the team in various software development tasks, including version control, deployment, and testing
Requirements
- Proficient in at least one programming language (e.g., Java, Python, C++) and willingness to learn new languages as required
- Demonstrated ability to learn quickly, complete tasks independently and creatively, and adapt to new technologies and tools
- Prior experience with software development projects, either through coursework or personal projects
- Experience with technologies/domains such as Artificial Intelligence, Cloud Architecture, Development, and/or Administration, Computer, Automotive, and/or Network Forensics, Data Science & Data Visualization, RF Engineering & Signals processing, Scripting, and Vulnerability Research and/or Exploit Development
Education
- Majors in Computer Science, Computer Engineering, Information Technology or other technical degree programs strongly preferred
- 3.0 GPA+ preferred
- Clearance
Clearance
- Must be interested in and eligible to obtain a Top Secret US Government Clearance
- Candidates with an existing clearance preferred
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