Front Office Manager

1 week ago


Milwaukee, Wisconsin, United States Saint Kate - The Arts Hotel Full time

Join Our Team at Saint Kate - The Arts Hotel

At Saint Kate, we embrace creativity and diversity, creating a vibrant atmosphere where every individual can thrive. We are currently seeking a Front Desk Supervisor to lead our front office team and ensure our guests enjoy a memorable experience.

Your Role:

  • Oversee front desk operations, including staff management and guest interactions.
  • Welcome guests upon arrival, providing a warm and artistic introduction to our hotel.
  • Facilitate the check-in and check-out processes efficiently.
  • Utilize our computer systems to manage reservations and guest requests effectively.
  • Handle guest inquiries and resolve any issues with professionalism and care.
  • Maintain accurate cash handling procedures and manage the House Bank.
  • Perform additional responsibilities as assigned.

What We Seek:

  • Prior experience in a supervisory role within the hospitality industry is preferred.
  • Exceptional customer service and communication skills are essential.
  • Ability to navigate the front office environment and perform essential duties.
  • Proficient in English, both spoken and written.
  • Competence in using a moderately complex computer system for data entry and retrieval.
  • Strong observational skills to identify and respond to emergencies.
  • A high school diploma or equivalent is required.

Benefits of Joining Us:

  • Complimentary meals during shifts.
  • Discounted rates at Marcus Hotels & Resorts properties.
  • Access to discounts at various dining and entertainment venues.
  • Opportunities for career advancement within our organization.
  • Paid time off and comprehensive health benefits.
  • 401k plan with employer matching contributions.

About Our Company:

As a proud division of The Marcus Corporation, Marcus Hotels & Resorts has a legacy of excellence in hospitality spanning over 60 years. We are dedicated to creating exceptional experiences for both our guests and team members, with a focus on expanding our unique portfolio of hotels and resorts.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.



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