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Software Partners Operations Specialist II

2 months ago

Somerset, New Jersey, United States SHI GmbH Full time
Job Summary

The Software Partner Operations position – Tier 2 is an employee well-versed in the Software Partner Operations discipline within the department. This role is responsible for supporting our partners Adobe, Citrix, Novell, and IBM by processing orders, managing pricelists, and handling any inside sales issues/problems/concerns related to these partners.

Key Responsibilities
  • Process daily credit requests for assigned vendors (mainly Adobe)
  • Work directly with partners/manufacturers and sales teams to address any order issues
  • Re-format and post Adobe and Douglas Stewart price lists on a monthly basis
  • Run daily reports for all Adobe/Douglas Stewart vendors in all companies
  • Check daily rejected Adobe orders (Saved Orders) & Douglas Stewart orders
  • Check daily Electronic Data Interchange Purchase Order transmissions to Adobe and Douglas Stewart to ensure orders made it over successfully
  • Run multiple queries in Microsoft Dynamics AX (SHI Order processing tool) to ensure all processes are running correctly
  • Higher level escalations
  • Training Responsibilities for New Hires
Qualifications
  • Must possess 12 months of tenure on the team in Tier 1 position or 1 year Inside/Outside experience or Partner Sales Support experience
  • Bachelor's Degree or relevant work experience required
  • Excellent documented performance
  • Functional understanding of Advanced Order Processes
  • Basic Understanding of Cloud Order process and In arrears billing
Benefits

The estimated annual pay for this position is $40,000 - $45,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

About Us

SHI International Corp. has helped organizations change the world through technology since 1989. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.