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SAP Testing and Training Specialist
1 month ago
As a key member of the Terumo Medical Corporation team, the SAP Testing and Training Specialist will play a crucial role in ensuring the successful implementation and support of the SAP S/4HANA and other Enterprise programs. This individual will be responsible for setting up projects in Micro Focus ALM, administering Success Factors LMS, and leading all training and communication activities. The ideal candidate will have strong Micro Focus ALM, Success Factors Learning Management system administration, Testing and Training management skills, with exposure to SAP Solution Manager ITSM, ChaRM, Enable Now and SAP S/4 HANA.
Responsibilities
- Configure new projects in Micro Focus ALM and support existing ones for SAP, IT, and other business areas, including but not limited to user access and loading test cases/scripts.
- Develop and generate dashboard metrics / reports and gather data to assess timeliness and other aspects of testing in ALM.
- Lead and support all project test cycles and defect management for unit, regression, integrated, OQ and user acceptance testing.
- Monitor, report and communicate with all stakeholders and project teams and testing status.
- Partner with other Process & Technology Team(s) in the setup, maintenance, and support of the Micro Focus ALM system for testing phases of the SAP S/4HANA deployment program and other projects.
- Work with other Process & Technology Team(s) in the setup, maintenance, and support of all the related IT Work Instructions, Policies and Procedures.
- Monitor and ensure core processes are running effectively and efficiently; may audit elements of ALM or Success Factors Learning Management System to identify weaknesses or other opportunities for improvement.
- Identify and report on opportunity areas for further governance through analytics.
- Responsible for day-to-day administration, maintenance, and support of ALM administration, Success Factors LMS and support change management tools and other enterprise programs and initiatives.
- Proactively and effectively communicate and collaborate with the SAP COE Leader, Technology Architect, Deployment Manager, PMO, Project Team and Business Stakeholders to address the need for standard Methods and Toolsets.
- Partner with other Process & Technology Team(s) in the setup, maintenance, and support of the various SharePoint trackers for ALM and the LMS for the SAP S/4HANA implementation program.
- Work with Consultants/Developers to clarify any requirements as needed.
- Perform unit testing and ensure satisfaction of the documented requirements of ALM and LMS systems.
- Responsible for all aspects of deliverables related to training and communication, and for leading all day-to-day management and project related training phases and activities.
- Partner with the business, Process and Security teams to identify the business role training requirements and course to role mapping.
- Collaborate with business and Process teams to develop train the trainer plans and conduct train the trainer sessions per project requirements and timelines.
- Provide tactical support for training delivery (e.g., scheduling instructor-led sessions, managing training assignments/curriculum, completion tracking, etc.) and coordinate the update/development of training materials and develop end user training delivery plans.
- Identify weaknesses or other opportunities for training improvement.
Requirements
- Strong Micro Focus ALM, Success Factors Learning Management system administration, Testing and Training management skills with exposure to SAP Solution Manager ITSM, ChaRM, Enable Now and SAP S/4 HANA.
- Must be highly motivated, confident individual who can handle multiple tasks in a fast-paced environment with limited supervision who is driven and able to learn new IT tools.
- Strong interpersonal skills, with the ability to confidently communicate (oral and written) and present across different levels.
- Able to work autonomously and within a team; can partner with associates at all levels of the organization and build genuine trusting relationships.
- Strong problem-solving, organizational, and analytical skills.
- Keen sense of maturity, judgment, and diligence.
- Strong project management skills with the ability to prioritize workload and lead testing and training activities in parallel to meet project timelines.
- Exposure to Cloud computing applications as applicable to SAP software
- Familiarity with SOX and IRM compliance as well as FDA CFR Part 11 software validation processes
- Ability to perform accurately under the pressure of time constraints.
- Understanding of overall ERP systems and standard operating procedures.
- Must be trustworthy and professional and maintain confidentiality in all situations.
Qualifications/ Background Experiences
- Bachelor's degree or equivalent experience and a minimum of 7 years relevant experience leading SAP Testing, Micro Focus ALM administration, Test management, Learning Management System administration, preferably SAP Success Factors, and SAP Training Management required.
- Experience with project management, SAP S4/HANA and IT application training plan execution, reporting/analytics required.
- Exposure to change management processes.
- Experience in Medical Device / Life Sciences industry is preferable.
- Experience with project and reporting/analytics required.
- Tech savvy with experience in other associated implementation tools like SAP Solution Manager ITSM, ChaRM, , ServiceNow, SharePoint, MS Project, Excel, PowerPoint etc.