Inbound Customer Support Agent

3 days ago


Savannah, Georgia, United States MCI Careers Full time
Job Description

In this role, you will be responsible for handling inbound customer inquiries, troubleshooting technical issues, and assisting customers with products and services. You will also need to follow established processes and procedures to ensure efficient and effective resolution of customer issues.

Key Responsibilities
  • Handle inbound and outbound customer contacts in a professional and courteous manner
  • Listen to customers, understand their needs, and provide solutions to their problems
  • Utilize computer systems and technology to complete account management tasks and document customer interactions
Requirements
  • High school diploma or equivalent required
  • Experience with data-entry and computer software applications preferred
  • Excellent communication and interpersonal skills required
What We Offer
  • Competitive hourly rate: $11.10 - $16.10
  • A comprehensive benefits package
  • Ongoing training and development opportunities


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