Customer Service Representative

2 weeks ago

Duluth, Minnesota, United States Tyler New Media Inc Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Tyler New Media Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our internal and external customers.

Key Responsibilities:

  • Answer support calls and provide excellent customer service
  • Receive and process customer requests via the customer support portal
  • Manage customer expectations and customer information (data in the system)
  • Manage customer requests and ensure they are followed through in a timely and efficient manner
  • Process daily shipping requests, pack, and ship material daily
  • Update customers on status and progress on their requests in a proactive manner
  • Escalate unresolved concerns to the manager or other functions
  • Perform other duties assigned due to the need of the business
  • Work on special projects to support company initiatives

About You:

  • You have an Associate's degree
  • You have a minimum of 2 years of experience in customer service
  • You have proficient experience working with CRMs and related customer service platforms
  • You provide excellent customer service and support skills
  • You are flexible and can easily adapt to changes in a growing organization
  • You are resourceful, self-motivated, have a positive attitude, and have a love for hard work
  • You are a service-minded self-starting individual who can manage time effectively and achieve agreed goals

What We Offer:

  • An open-minded, collaborative, and supportive culture
  • Casual, welcoming work environment
  • Daily snacks
  • Health insurance covered at 70% and vision & dental insurance covered at 99%, effective after 90 days
  • Generous 5-week time off policy including 10 paid holidays, paid personal and vacation time
  • Wealth Academy, our program created to give our team a path to wealth which includes:
    • Dollar for dollar 401K matching up to 6% of the employees pay. Immediate vesting
    • Profit-Sharing Plan that allows employees to share in company profits
    • Monthly financial education *Lunch and Learns* with industry experts

Equal Employment Opportunity:

Tyler New Media Inc is committed to fostering diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of business needs, regardless of race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status.

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