Customer Service Representative
4 days ago
We are seeking highly skilled Customer Service Representatives to join our Agent Services department at our corporate office in Duluth, Georgia. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service to Primerica term life policyholders and agents.
Key Responsibilities- Address verbal and written inquiries pertaining to term life insurance policies
- Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes
- Identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly
- Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary
- Recognize priority situations and understand when to notify appropriate parties
- 1 year of call center customer service experience preferred but not required
- Minimum high school diploma or GED
- Previous insurance or financial services experience is a plus
- Excellent PC skills
- Intermediate skills in Microsoft Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Ability to maintain knowledge of company's products and procedures
- Ability to communicate professionally with irate customers
- 40 hours per week
- Monday-Friday 9:00am - 6:00pm
- $30,000-$33,000 based on experience
- Personal Computer / Laptop
- PC or MAC
- PC: Windows 10 compatible only (Cannot be Windows 7,8,9)
- Cannot use a Chromebook
- Internet Access - speed requirements:
- Upload speed 8mbps
- Download speed 15mbps
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
Primerica, Inc., and its subsidiaries are committed to being an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
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