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Customer Service Representative

2 months ago

Duluth, Minnesota, United States Primerica Full time
About This Role

We are seeking a highly skilled Customer Service Representative to join our team at Primerica. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to Primerica term life policyholders and agents.

Responsibilities
  • Address verbal and written inquiries pertaining to term life insurance policies
  • Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes
  • Identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner
  • Document all research findings thoroughly
  • Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary
  • Recognize priority situations and understand when to notify appropriate parties
Requirements
  • 1 year of call center customer service experience preferred but not required
  • Minimum high school diploma or GED
  • Previous insurance or financial services experience is a plus
  • Excellent PC skills
  • Intermediate skills in Microsoft Word
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Attention to detail
  • Ability to maintain knowledge of company's products and procedures
  • Ability to communicate professionally with irate customers
Work Schedule

40 hours per week, Monday-Friday, with the following schedules:

  • 8:00am - 5:00pm
  • 8:15am - 5:15pm
  • 8:30am - 5:30pm
  • 9:00am - 6:00pm
Remote Work Requirements
  • Personal Computer/Laptop
  • PC or MAC
  • PC: Windows 10 compatible only (Cannot be Windows 7,8,9)
  • Cannot use a Chromebook
  • Internet Access speed requirements:
    • Upload speed 8mbps
    • Download speed 15mbps
Benefits
  • Day one health, dental, and vision insurance
  • 401(k) Plan with competitive employer match
  • Vacation, sick, holiday and volunteer time off
  • Life and disability insurance
  • Flexible Savings Account & Health Savings Account
  • Professional development
  • Tuition reimbursement
  • Company-sponsored social and philanthropy events