Senior eCommerce Manager, North America
6 days ago
We are seeking an experienced Senior eCommerce Manager to join our team and lead in our North American markets.
Key Responsibilities- Analyse and interpret website data to provide actionable insights that drive business decisions.
- Identify trends, patterns, and opportunities for optimisation based on web data analysis from e-commerce platforms and marketplaces.
- Map out the customer journey to identify touchpoints and optimise each stage of the funnel.
- Provide actionable insights and recommendations to improve website performance and user experience.
- Support the Head of eCommerce with project and initiative prioritisation along with relevant business cases, and support in setting monthly revenue and primary KPI targets.
- Analyse the impact of different marketing channels on website traffic and conversions.
- Communicate complex data insights in a clear and concise manner.
- Generate and analyse reports to track KPIs, providing insights and recommendations for improvement.
- Ensure a seamless and engaging user experience, including site navigation, content, and functionality.
- Implement, and analyse A/B and multivariate tests to assess the effectiveness of different elements and content.
- Conduct a thorough analysis of on-site user behaviour using web analytics tools.
- Measure and monitor demand forecasting KPIs, drive improvements in accuracy and appraise causes for discrepancies vs forecasted numbers to further improve forecast accuracy.
- Assist in the implementation and configuration of analytics tools and platforms.
- Troubleshoot and resolve issues related to web data collection and reporting.
- Provide training and support to team members on web analytics tools and best practices.
- 5+ years of experience in web analytics, e-commerce trading or a similar role.
- Strong understanding of e-commerce platforms.
- Ability to analyse data and make data-driven decisions.
- Experience with UX/UI design principles.
- Familiarity and confidence with standard e-commerce data points and relevance for demand forecasting exercises.
- Advanced experience with Microsoft Excel, and other Microsoft Office applications.
- Proficiency with web tools such as Google Analytics, Google Tag Manager, Big Query, Looker Studio and Tableau.
- Be commercially and financially aware and understand the budget and the overall strategy.
- Strong analytical skills, able to spot and predict trends and be proactive.
- Experience in a multinational environment and analysing trends and performance of products across different regions.
We are a company that values Kindness, Passion, Innovation, Ambition and Rigor above all else. We live, work and play by these values, and we think it shows.
We are committed to delivering exceptional digital experiences and are seeking an experienced Senior eCommerce Manager to join our team and lead in our North American markets.
We offer a range of benefits, including a competitive salary, 35 days of paid time off per year, plus an additional 5 week sabbatical when you've been here for 5 years, and a 401k plan, plus medical, dental and vision cover.
We are an equal opportunities employer and welcome applications from diverse candidates.
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