Sr. Change Mgmt PM, North America Supply Chain

1 month ago

Austin, Texas, United States Amazon Full time
*This role is able to sit in Bellevue, WA, Phoenix, AZ, Austin TX, or New York, New York*To meet the growing demand for Amazon Operations in North America Customer Fulfillment (NACF), the Supply Chain strategy team in NACF is seeking a dynamic, organized, and experienced Sr. Program Manager. You will lead collaboration with business and operational teams to deliver world-class solutions that are highly scalable, fast, and flexible, while maintaining a strong customer focus. You will shape the creation of an internal Change Management team, while also defining the strategy for stakeholder engagement, High Volume Event management, more. You will work with diverse stakeholders and multiple business teams to identify, define, and specify solutions meeting stakeholder needs. These solutions may include training initiatives, process benchmarking, or strategic planning. You will work with multiple operation teams to deliver and scale those solutions through North America. You will lead the way in delivering innovative solutions for the internal NA Supply Chain team, and define the future of the change management excellence.


This is a high visibility role responsible for pioneering Amazon's Labor Planning process with the Supply Chain Strategy organization, impacting multiple business types across North America.

As the face and voice for internal project teams you will ensure all stakeholders are aware of successes, risks, and project statuses.

You will tailor your communications and strategic documents to specific audiences and communicate clearly and concisely to both business and technical audiences.


You will:

  • Lead operations management of the Supply Chain Execution team communication strategy
  • Lead a central Change Management Office for a robust organization
  • Facilitate the training/engagement strategies with external stakeholders
  • Design strategy for stakeholder assessments
  • Partner with leaders to develop business rhythms such as recurrent meetings, strategy planning, and business reporting
  • Manage risks and engage leaders to remove interdepartmental gaps
Key job responsibilities

  • Own the business cadence and governance (weekly/monthly/quarterly business reviews) for area of responsibility
  • Deliver action plans for general managers and directors, while being a trusted partner to these network leaders
  • Own annual planning and other adhoc planning cycles
  • Execute and drive internal team program/project delivery, execution, and adoption across multiple organizations and teams
  • Measure and report effectiveness of new programs
  • Collaborate with project stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones
  • Anticipate bottlenecks, provide escalation management, and make tradeoffs
  • Execute on communications strategy to stakeholders, including ownership of business cadence (all hands, team meetings etc.)
  • Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities
  • Communicate project issues and status in a concise, accurate, and professional manner
  • Build and maintain integrated reporting for areas of responsibility
  • Remain flexible to changing priorities, open to new ideas, and have the team's success firmly in your focus
  • Own goals/performance reporting
  • Ability to travel 2025%
BASIC QUALIFICATIONS

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS

  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

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