Customer Solutions Technology Analyst
1 week ago
Company Overview
Reliance Worldwide Corporation (RWC) is a prominent producer of cutting-edge water solutions tailored for residential, commercial, and industrial applications. Our renowned brands encompass SharkBite Push-to-Connect plumbing solutions, HoldRite engineered plumbing products, Cash Acme control valves, and John Guest fittings. If you have a strong interest in technology and innovation, this position presents an excellent opportunity to join a vibrant team within a rapidly expanding organization.
Position Summary
We are in search of a motivated Applications Analyst to become a vital member of our IT department. This role entails providing application solutions to stakeholders throughout the Americas region. You will work closely with business partners to foster enhancements and streamline processes. Success in this position requires agility, adaptability, and a strong customer-centric approach.
Key Responsibilities
- Recognize potential areas for software upgrades and process enhancements.
- Maintain a comprehensive understanding of the customer technology ecosystem.
- Convert business needs into technical documentation.
- Implement scalable and sustainable IT solutions.
Technical Expertise
- Experience with CRM platforms and reporting tools
- Proficiency in end-to-end project execution
- Expertise in Microsoft Office applications
- Knowledge of ERP systems (preferred)
Interpersonal Skills
- Ability to manage multiple tasks
- Attention to detail
- Strong problem-solving capabilities
- Organizational skills
- Collaborative team player
- Effective decision-making
- Ability to maintain focus under pressure
- Commitment to customer service
- Results-oriented
- Exceptional communication abilities
Work Environment
- Hybrid work model with remote options
- Travel may be required for up to 20% of the time based on project needs
- International travel opportunities may arise
- Physical requirements include both sitting and standing
Employee Benefits
- 401k plan with company matching
- Comprehensive health, dental, and vision insurance
- Employee assistance programs
- Flexible spending accounts
- Life insurance coverage
- Paid time off policies
- Tuition reimbursement programs
- Employee Stock Ownership Plan
- Parental leave policies
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