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Lead Business Solutions Analyst

2 months ago

Atlanta, Georgia, United States Koch Industries Full time
Your Role

Koch Industries is on the lookout for a Lead Business Solutions Analyst to join our Customer Experience IT division. This position involves collaborating with various stakeholders to realize their vision for enhancing Customer Experience capabilities. You will engage closely with product managers, IT professionals, and business executives to articulate requirements for improving our Microsoft Dynamics 365 systems, alongside large-scale projects that integrate with other external solutions.

Our Team

The perfect candidate will possess significant expertise in business process design and optimization, coupled with a solid understanding of commercial operations, data management, and technology. You should have a passion for problem-solving and exceptional communication and teamwork abilities. Comfort in a dynamic work environment, along with the capability to swiftly adapt requirements and exhibit leadership in discussions with diverse business stakeholders, is essential.

Key Responsibilities

In this role, your primary responsibility will be to oversee the requirements for our Microsoft Dynamics 365 solution and its integrations with third-party systems.

As a Lead Business Solutions Analyst, you will be expected to:
  • Manage the requirements gathering process with stakeholders, product owners, and internal development teams.
  • Facilitate cross-functional initiatives to convert stakeholder needs into clear business requirements, collaborating with architects and developers to translate them into technical designs for implementation.
  • Partner with fellow business analysts to ensure comprehensive end-to-end requirements are fulfilled.
  • Work alongside business partners at all levels to develop process flows and user experiences that illustrate both current and future state business processes.
  • Conduct review sessions to secure approvals for requirements and manage changes through established control processes and tools.
  • Identify risks and collaborate with the project team to devise mitigation strategies.
  • Employ strong analytical, organizational, and interpersonal skills to resolve issues in a collaborative team setting.
  • Exhibit a high degree of ownership, initiative, and urgency in all tasks within a fast-paced implementation context.
  • Understand database concepts and data modeling to ensure process integrity and leverage data for business value.
  • Provide user support, troubleshoot, and analyze business issues and concerns.
  • Conduct testing and validation of business requests and user stories.
Qualifications
  • Proven experience in both technical and business domains, with a track record of successful organization-wide multi-system implementations.
  • Experience in leading system implementations, agile methodologies, and applying documentation best practices.
  • Demonstrated experience in software business analysis, including collaborative design sessions, requirements elicitation, and future state process design.
  • Proficiency in troubleshooting and analyzing systems.
Preferred Qualifications
  • Familiarity with Microsoft Dynamics 365, Salesforce Sales Cloud, or other CRM technologies.
  • Experience with system integrations.
  • Experience in Agile/Scrum methodologies and Azure DevOps.
  • Knowledge of PowerBI, Tableau, or other data visualization tools.
At Koch Industries, we foster an entrepreneurial spirit, encouraging innovation and rewarding individual contributions. We are committed to diversity in thought, perspectives, and experiences, and we welcome applicants from all backgrounds.

Our Commitment

We strive to provide a fulfilling and healthy work environment for all employees, offering a comprehensive benefits package that includes medical, dental, vision, retirement plans, and more. Our goal is to support the overall well-being of our employees and their families.

Equal Opportunity Employer

Koch Industries is an Equal Opportunity Employer, committed to inclusivity and diversity in the workplace.