Applications Analyst for Customer Technology

2 weeks ago


Atlanta, Georgia, United States RELIANCE WORLDWIDE Full time
Job Overview

Company Overview

Reliance Worldwide Corporation (RWC) is a premier producer of cutting-edge water solutions tailored for residential, commercial, and industrial applications. Our renowned brands encompass SharkBite Push-to-Connect plumbing solutions, HoldRite engineered plumbing products, Cash Acme control valves, and John Guest fittings. If you have a strong interest in technology and innovation, this position provides an excellent opportunity to contribute to a vibrant team within a rapidly expanding organization.

Position Summary

We are in search of a motivated Applications Analyst to become a vital member of our IT department. This role is centered around delivering application solutions to stakeholders throughout the Americas. You will work closely with business partners to foster enhancements and streamline processes. Key attributes for success in this position include agility, adaptability, and a strong customer-centric approach.

Main Responsibilities

  • Discover opportunities for software improvements and process optimization.
  • Maintain a comprehensive understanding of the customer technology ecosystem.
  • Convert business needs into technical documentation.
  • Provide scalable and sustainable IT solutions.

Technical Competencies

  • Experience with CRM platforms and reporting tools
  • Proficiency in end-to-end project execution
  • Expertise in Microsoft Office applications
  • Knowledge of ERP systems (desirable)

Soft Skills

  • Ability to manage multiple tasks simultaneously
  • Attention to detail
  • Strong problem-solving skills
  • Organizational capabilities
  • Team-oriented mindset
  • Effective decision-making
  • Ability to maintain focus under pressure
  • Commitment to customer service
  • Results-driven
  • Exceptional communication abilities

Work Environment

  • Hybrid work model with remote work options
  • Potential travel of up to 20% based on project requirements
  • International travel opportunities may arise
  • Physical requirements include both sitting and standing

Employee Benefits

  • 401k plan with company matching
  • Comprehensive health, dental, and vision insurance
  • Employee assistance programs
  • Flexible spending accounts
  • Life insurance coverage
  • Paid time off policies
  • Tuition reimbursement programs
  • Employee Stock Ownership Plan
  • Parental leave for maternity and paternity


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