Lead OnBase Systems Administrator

2 weeks ago

Madison, Wisconsin, United States WPS Health Insurance Full time

About Us

WPS Health Solutions is a prominent not-for-profit health insurance provider and federal government contractor based in Wisconsin. We specialize in offering health insurance solutions for individuals, families, seniors, and group health plans catering to businesses of all sizes. Our services include processing claims and delivering customer support for Medicare beneficiaries, as well as managing benefits for millions of active-duty and retired military personnel across the United States and internationally. For over a decade, WPS Health Solutions has been dedicated to simplifying healthcare for those we serve. We take pride in being military and veteran ready.

Our Culture

At WPS, our culture is the driving force behind our success, where the exceptional work and innovations of our employees are recognized and rewarded. We foster an inclusive and empowering workplace experience, understanding that Diversity, Equity, and Inclusion are vital investments in our workforce—both present and future. This commitment enables us to effectively seek, leverage, and incorporate diverse perspectives that enhance agility and innovation within our high-performing teams. As a result, our employees can bring their authentic selves to work in an organization that adeptly adapts to business changes and new opportunities.

Role Overview

As a Lead OnBase Systems Administrator, you will be part of a team that acts as application owners, providing comprehensive support for Commercial Off The Shelf (COTS) solutions. Your responsibilities will include assisting or leading installations and upgrades, researching security solutions, and addressing customer incident reports while exploring proactive resolutions.

  • Strong Communication Skills: You will possess excellent verbal and written communication abilities, allowing you to interact professionally and effectively with staff, management, vendors, and other stakeholders. You will be adept at influencing others through clear explanations of facts, policies, and practices, and capable of conveying technical concepts to non-technical audiences.
  • Passion for Innovation: You will actively contribute to the evolution of the financial systems team, collaborating with senior team members and other IT departments. Your enthusiasm for evaluating current processes and identifying potential system enhancements will enhance customer interactions with financial data.
  • Independent Work Style: You will be able to work autonomously with general supervision.
  • Flexibility and Organization: You will adapt to the available technology and manage your workload effectively and efficiently.
  • Collaborative Spirit: You will communicate openly and honestly, fostering respect and trust within the team as you work together to achieve shared goals.

What You Will Gain:

  • Experience in a dynamic and evolving Agile SCRUM environment as part of a diverse team.
  • Opportunities to work with an advanced technology team supporting highly visible solutions that meet growing business functional demands.
  • Growth within a team of dedicated individuals with varied backgrounds and skill sets.
  • Exposure to complex OnBase enterprise platforms with multiple instances.
  • Engagement in thorough root cause analysis, design, and support for departmental systems.
  • Experience in an environment dedicated to serving military personnel, veterans, and Medicare beneficiaries.

Minimum Qualifications:

  • U.S. Citizenship is required for this position due to Department of Defense restrictions.
  • Bachelor's Degree in a related field or equivalent post-secondary education and/or relevant work experience.
  • A minimum of 3 years of related experience as an OnBase administrator or in a similar role.

Preferred Qualifications:

  • Ability to prioritize tasks and effectively manage competing and changing priorities while meeting deadlines.
  • Proficiency in writing SQL statements in a relational database, with the ability to query and modify data and table structures.
  • Knowledge of report creation using Business Intelligence (BI) or other reporting tools.
  • Desired certifications include Hyland OnBase Certified System Administrator (OCSA) and Hyland OnBase Certified Workflow Administrator (OCWA).

Salary Range:

$100,000 - $140,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Work Location:

We are a remote-first organization and offer remote work opportunities in approved states.

Remote Work Requirements:

  • High-speed cable or fiber internet connection.
  • Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection.

Benefits:

  • Remote work options.
  • Performance bonuses and/or merit increase opportunities.
  • 401(k) with dollar-for-dollar match up to 6% of salary (100% vested immediately).
  • Competitive paid time off.
  • Health insurance, dental insurance, and telehealth services starting on DAY 1.
  • Employee Resource Groups.
  • Professional and Leadership Development Programs.

Join Us:

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