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Front Office Leadership Role

2 months ago

Chicago, Illinois, United States AccorHotel Full time
Job Description

Job Summary: We are seeking an experienced and dynamic Assistant Front Office Manager to join our team at Swisstel Chicago, a luxury 4 diamond hotel located in the heart of downtown Chicago.

Key Responsibilities:

  • Lead the Front Desk Team: Support the Director, Front Office in leading the Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth, and development.
  • Deliver Exceptional Guest Service: Consistently offer professional, friendly, and engaging service while creating heartfelt experiences for each and every guest.
  • Staffing and Scheduling: Ensure proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines.
  • Communication: Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation.
  • Training and Development: Develop supervisors and colleagues through a meaningful training program.
  • Guest Support: Assist guests regarding hotel facilities in an informative and helpful way.
  • Adherence to Policies: Follow department policies, procedures, and service standards.
  • Safety: Follow all safety policies.
  • Additional Tasks: Perform any other tasks that may be assigned.

Physical Aspects of the Position:

  • Frequent standing, walking, and sitting throughout shift.
  • Occasional kneeling, pushing, pulling, lifting.
  • Occasional ascending or descending ladders, stairs, and ramps.

Qualifications:

  • Previous leadership experience required.
  • Previous PMS experience preferred.
  • Computer savvy in Microsoft Window applications an asset.
  • University/College degree in a related discipline an asset.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

What's in it for you:

  • Employee Benefit Card offering discounted rates at Accor worldwide.
  • Learning & Development programs through our Academies.
  • Opportunity to develop your talent and grow within our property and across the world.
  • Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging.