Sales and Retention Representative

4 days ago

Phoenix, Arizona, United States Cox Communications Full time
About the Role

We are seeking a highly motivated and results-driven Sales and Retention Representative to join our team at Cox Communications. As a key member of our customer loyalty team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions that meet their needs.
  • Have transparent conversations with customers to help them understand the value of our products and services, and to identify opportunities to add new products and services that meet their needs.
  • Upsell, cross-sell, and work to retain every customer with whom you interact, using your persuasive skills to negotiate pricing and identify new opportunities.
  • Use our customer database to tailor solutions and help customers understand their billing, and to identify opportunities to add new products and services that meet their needs.
What We Offer

We offer a competitive salary and benefits package, including health insurance, retirement planning, and paid time off. We also offer opportunities for growth and development, including training and education programs, and the chance to work with a talented and dedicated team of professionals.

Requirements
  • High school diploma or equivalent required; 1+ year of sales or customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Ability to seek out opportunities and take initiative with little or no direction.
About Us

Cox Communications is a leading provider of telecommunications services, with a commitment to delivering exceptional service and support to our customers. We are a dynamic and growing company, with a strong focus on innovation and customer satisfaction. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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