Retail Operations Leader

2 weeks ago


Rochester, New York, United States Tfglondon Full time

**Position Title: Retail Operations Leader**

**Location:** East Sussex
**Department:** Retail
**Salary:** Competitive plus benefits
**Employment Type:** Permanent
**Brand:** TFG London
**Weekly Hours:** 40

**Role Overview**

We are seeking a Retail Operations Leader to oversee our branch in East Sussex on a permanent basis. This role is essential in delivering an exceptional shopping experience aligned with our core values.

As a Retail Operations Leader, you will play a crucial role in fostering a high-performing team environment. Your leadership will be characterized by commercial awareness, collaboration, resilience, and a strong customer focus. You will take full responsibility for your store's performance and strategically guide your team towards achieving business objectives.

**Key Responsibilities**

  • Lead by example to ensure that your team provides outstanding customer service and enhances the in-store brand experience.
  • Develop a tailored and commercially viable strategy for your store, utilizing local market insights and competitor analysis to drive footfall and customer loyalty.
  • Maintain a commercial mindset in all operations, working closely with regional management to optimize store profitability in line with broader business goals.
  • Identify opportunities for improvement and growth within the store, leveraging the strengths of your team to enhance overall performance.

**Candidate Profile**

We will equip you with comprehensive training and ongoing support to ensure your success in this role. You will collaborate with regional management to set and achieve both short-term and long-term goals based on your store's objectives.

The ideal candidate will have a proven track record in managing high-performing teams in a retail environment. You should possess the ability to influence, coach, and build trusted relationships with colleagues at all levels, demonstrating a self-aware and low-ego leadership style.

At TFG London, we pride ourselves on our commitment to inclusivity and diversity, fostering an environment where every individual can thrive and contribute their unique perspectives.



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