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Retail Operations Associate Leader

2 months ago

Rochester, New York, United States Goodwill of the Finger Lakes Full time
Job Overview

The Retail Operations Associate Leader plays a crucial role in overseeing the daily functions of the store, ensuring that safety protocols, sales targets, production processes, and service standards are upheld. This position collaborates with various departments including Retail Administration, Human Resources, and Workforce Development to align activities with the core mission, vision, and values of Goodwill.

Embracing and advocating for Goodwill's mission and values, the Associate Leader actively contributes to the Retail Division's objectives and departmental goals.

Key Competencies for Success:

  • Customer Orientation
  • Mentoring and Development
  • Effective Communication
  • Collaboration and Teamwork
  • Project Management
  • Business Insight
  • Technical Proficiency

Core Responsibilities:

  1. Under the guidance of the Director of Donated Goods Retail, oversee the financial and operational aspects of the assigned store. Collaborate with Human Resources, Finance, and Logistics to fulfill responsibilities related to personnel, loss prevention, and safety. Specific responsibilities include:
  • Monitoring the financial and operational performance of the store, ensuring adherence to required metrics and timelines.

Performance Metrics:

  • Achieve targeted revenue goals.
  • Maintain an optimal revenue-to-expense ratio.
  • Deliver on budgeted surplus expectations.
  • Adhere to labor-to-sales ratios.
  • Ensure compliance with organizational safety standards.

Additionally, the Associate Leader is responsible for:

  • Training all store team members on Goodwill's operational policies and safety programs.
  • Providing exceptional customer service and addressing customer concerns within established guidelines.
  • Submitting necessary reports related to production, labor distribution, safety, and personnel matters within specified timeframes.
  • Collaborating with Human Resources on employee relations to promote fair practices aligned with Goodwill's values.
  • Implementing and adhering to loss prevention strategies.
  • Managing various store activities, including:
    • Ensuring compliance with established standards and promotional materials.
    • Facilitating the courteous acceptance and processing of donations.
    • Monitoring merchandise stock levels and coordinating adjustments with Assistant Team Leaders.
    • Conducting interviews and overseeing the hiring process for new team members.
    • Creating employee schedules to maintain adequate staffing while adhering to payroll budgets.
    • Conducting performance evaluations for team members with input from retail management.
    • Training and developing management teams for future growth opportunities.
  • Ensuring adherence to safety practices:
    • Maintaining a clean and organized work environment to prevent accidents.
    • Providing safety training for new hires and ongoing training for all staff.
  • Promoting organizational values in daily operations:
    • Facilitating effective communication among team members, program participants, and customers.
    • Serving as a positive role model for employees and customers.
    • Collaborating with Workforce Development and Human Resources to maximize employee benefits.
  • Ensuring all store equipment is functioning properly and reporting any issues promptly.
  • Maintaining the store's interior and exterior cleanliness and organization.
  • Contributing to the overall success of Goodwill of the Finger Lakes by completing additional tasks as assigned.

Supervisory Responsibilities:

Oversees the store management team, guiding processes and procedures while ensuring effective team member supervision. Responsible for the overall direction, coordination, and evaluation of store operations, including non-supervisory staff.

Qualifications:

To excel in this role, candidates must demonstrate proficiency in the competencies required for the position and effectively perform essential duties with or without reasonable accommodations. The following qualifications are preferred:

  • Bachelor's Degree or equivalent experience.
  • A minimum of four years of progressive business experience, including retail.
  • At least two years of supervisory experience.

Technical Skills:

Proficiency in Microsoft Word, Excel, and Outlook is required.

Language Proficiency:

Able to read, analyze, and interpret business documents, write professional correspondence, and effectively communicate with various stakeholders.

Mathematical Skills:

Ability to perform calculations related to discounts, interest, commissions, and budgeting.

Work Environment:

Work conditions may vary, including occasional outdoor work while receiving donations. Employees may encounter dust and dirt while handling donated items and may experience moderate noise levels.

Physical Demands:

Physical requirements include standing, walking, bending, lifting, and carrying items of varying weights. Specific demands will be discussed during the interview process.