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Retail Operations Associate Leader

2 months ago

Rochester, New York, United States Goodwill of the Finger Lakes Full time
Job Overview

The Retail Operations Associate Leader plays a crucial role in overseeing the daily functions of the store, ensuring that safety protocols, sales targets, production standards, and service quality are consistently met. This position collaborates with various departments, including Retail Administration, Human Resources, and Workforce Development, to align all activities with the mission and values of Goodwill.

This role emphasizes the importance of Goodwill's mission and values, actively contributing to the achievement of organizational and departmental objectives.

Key Competencies: To excel in this position, candidates should demonstrate:

  • Customer Orientation
  • Team Development
  • Strong Interpersonal Skills
  • Commitment to Personal Growth
  • Effective Communication and Collaboration
  • Project Management Skills
  • Sense of Urgency
  • Business Insight
  • Technical Proficiency

Primary Responsibilities:

  1. Under the guidance of the Director of Donated Goods Retail, oversee the financial and operational aspects of the assigned store. Collaborate with Human Resources, Finance, and Logistics to manage personnel, loss prevention, and safety initiatives. Responsibilities include:
  • Monitoring the financial and operational performance of the store, including staffing, sales, productivity, and safety metrics.
Achieving key performance indicators:
  • Meeting revenue targets
  • Maintaining an optimal revenue-to-expense ratio
  • Delivering on budgeted surplus goals
  • Adhering to labor-to-sales ratios
  • Ensuring compliance with safety standards
Providing exceptional customer service:
  • Addressing customer inquiries and resolving issues within established guidelines.
Submitting necessary reports on production, labor distribution, safety, and team member documentation in a timely manner.Working with Human Resources on employee relations matters to ensure fair practices aligned with Goodwill's mission.Implementing loss prevention strategies in accordance with Goodwill's standards.Managing various store activities:
  • Ensuring compliance with established standards, plans, and promotional materials.
  • Facilitating courteous acceptance of donations.
  • Overseeing the processing of donations, including both goods and clothing.
  • Monitoring inventory levels and collaborating with Assistant Team Leaders for adjustments.
  • Conducting interviews and overseeing the hiring process for new team members.
  • Creating employee schedules to maintain adequate staffing while adhering to payroll budgets.
  • Conducting performance evaluations for team members with input from retail management.
  • Training and developing management teams for future growth.
Ensuring adherence to safety practices:
  • Maintaining a clean and organized work environment to prevent accidents.
  • Providing safety training for new hires and ongoing training for all staff.
Promoting organizational values in daily operations:
  • Facilitating effective communication with team members, program participants, and customers.
  • Serving as a positive role model for employees and customers.
  • Collaborating with Workforce Development and Human Resources to maximize employee benefits.
Ensuring store equipment is functional and reporting any issues promptly.Maintaining the store's interior and exterior cleanliness and organization.Contributing to the overall success of Goodwill by completing additional tasks as assigned.

Supervisory Duties:

Oversees the store management team, guiding processes and procedures while ensuring effective coordination and evaluation of store operations. Responsible for directing both supervisory and non-supervisory staff.

Qualifications:

Successful candidates will demonstrate proficiency in the required competencies for this role. A Bachelor's Degree or equivalent experience is preferred, along with a minimum of four years of progressive business experience, including two years in a supervisory capacity.

Technical Skills:

Proficiency in Microsoft Word, Excel, and Outlook is required.

Language Proficiency:

Ability to read, analyze, and interpret business documents, as well as communicate effectively with various stakeholders.

Mathematical Skills:

Ability to perform calculations related to discounts, commissions, and budgeting.

Work Environment:

Work conditions may include exposure to outdoor weather while receiving donations and handling materials. The noise level is typically moderate.

Physical Requirements:

Physical demands include standing, walking, lifting, and maintaining a clean and organized work environment.