Customer Service Representative

3 weeks ago

Westborough, Massachusetts, United States Middlesex Savings Full time

Job Overview

The Customer Service Representative - Banking Expert role is a key position at Middlesex Savings focused on delivering exceptional customer service through various communication channels, including phone, email, and chat. The successful candidate will be highly proficient in processing transactions, resolving problems, and providing information to customers.

  • Provide excellent customer service through effective communication, active listening, and problem-solving skills.
  • Process a variety of transactions for customers, including teller transactions, account withdrawals, and balancing duties.
  • Support and resolve the service needs of internal and external customers in a fast-paced environment that requires accuracy, multi-tasking, and effective communication skills.
  • Build a positive rapport with diverse personality types, maintaining a professional attitude and a positive manner.
  • Navigate multiple computer applications while interacting with customers.
  • Understand which products/services will work best to successfully meet customer needs.
  • Interact with customers via phone, chat sessions from the public website or within online banking.
  • Respond to customer voice mail and email messages.
  • Process account transactions, research requests, and account maintenance requests.
  • Demonstrate an understanding of multiple ways customers bank using online and mobile technology and branch offices. Explain services and various channels.
  • Identify and assist with the migration of customer transactions to alternative delivery channels.
  • Identify and report fraud or suspected fraud occurrences. Continuously aware of fraud engineering threats and steps to take to protect customers and the bank.
  • Provide online banking assistance with password resets, secure access codes, bill pay, and stop payment requests.
  • Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, suspected fraudulent transactions, and new card orders.
  • Assist with loan applications. Address basic and complex loan inquiries.
  • Meet expectations for all call center-related statistics, including but not limited to measurement of calls handled, not ready time, and wrap-up codes.
  • Complete all training requirements on time.
  • Identify process improvement ideas with the management team.
  • Protect customer information by following department security guidelines and procedures.
  • Comply with all applicable regulatory and department practices and procedures.
  • Represent the Bank through active participation in community and industry organizations and events. Promote business interests of the Bank. Refer sales opportunities to other departments or Bank affiliates in support of established objectives.

Requirements

  • High School Diploma required.
  • Some College education preferred.
  • 1-3 years experience in customer service preferably in banking, financial services, and/or inbound call center experience required.

Knowledge, Skills, and Abilities

  • Must possess intermediate technology skills, fluency in Windows Operating Systems, and Microsoft Office tools.
  • Strong computer skills including familiarity with multiple browsers, multiple tabs, and multiple window navigation required.
  • Self-motivated and work well in a team environment. High energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette, and grammar required.
  • Ability to respond to high volume telephone inquiries, work extended hours, and weekends required.
  • Ability to sit for extended periods of time required.
  • Bilingual candidates are highly encouraged to apply.

Salary Range: $45,000 - $65,000 per year, depending on experience.

Benefits: Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

  • Customer Service Representative

    2 weeks ago

    Westborough, Massachusetts, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we offer an exciting opportunity for a Customer Service Representative to join our team. With a competitive estimated salary of $40,000 - $50,000 per year, this role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.About the RoleWe are seeking a...

  • Customer Service Representative

    2 weeks ago

    Westborough, Massachusetts, United States Roche Bros. Supermarkets Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Roche Bros. Supermarkets.This is a key role that involves providing exceptional service to our customers, ensuring their shopping experience is pleasant and hassle-free.

  • Customer Service Representative

    2 weeks ago

    Westborough, Massachusetts, United States Michael Page Full time

    Are you a customer service enthusiast looking for a new challenge? We have an exciting opportunity for a CUSTOMER SERVICE REPRESENTATIVE in our Westborough office. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and in-person interactions.We are seeking a highly motivated...

  • Customer Service Representative

    2 weeks ago

    Westborough, Massachusetts, United States Franklin Professionals Full time

    Company Overview:">Franklin Professionals is a leading organization in Westborough, MA, dedicated to providing exceptional customer service. Our fast-paced call center environment is the perfect place for individuals who thrive in dynamic settings and enjoy making a difference.">About the Role:">We are seeking high-energy Call Center Representatives to join...

  • Customer Service Representative

    2 weeks ago

    Westborough, Massachusetts, United States Michael Page Full time

    About Our CompanyMichael Page is a market leader in chemical manufacturing, boasting a unique blend of family-owned company values and global resources. As we continue to expand our US presence, we're seeking a talented Customer Service Representative to join our team in Westborough, Massachusetts.Job DescriptionWe're looking for an individual with excellent...

  • Customer Service Representative

    2 weeks ago

    Westborough, Massachusetts, United States Franklin Professionals Full time

    About Franklin Professionals">We are a professional services company located in Westborough, MA, offering a fast-paced work environment and opportunities for career growth. Our team is engaging, professional, and fun to work with.">Job Description:">We are seeking high-energy individuals who enjoy helping people over the phone and can handle a high volume of...

  • Customer Service Representative Position

    4 weeks ago

    Westborough, Massachusetts, United States Franklin Professionals Full time

    Franklin Professionals is seeking a high-energy Contact Center Representative to join our dynamic team in Westborough, MA. As a key member of our call center operations, you will handle inbound and outbound calls with a focus on delivering exceptional customer service.**Job Summary:**We are looking for a talented individual who can work effectively in a...

  • Customer Service Representative

    2 weeks ago

    Westborough, Massachusetts, United States Michael Page Full time

    At Michael Page, we are seeking a highly skilled Customer Service Representative to join our team in Westborough, Massachusetts. As a key member of our client's service team, you will be responsible for providing exceptional customer service via phone, video, and email.Job OverviewThis is a unique opportunity to work with a market leader in chemical...

  • Customer Service Representative

    3 weeks ago

    Westborough, Massachusetts, United States Burlington Full time

    Company OverviewBurlington Stores, Inc. is a rapidly growing retail company with a commitment to delivering great values to customers every day.We believe in treating colleagues and customers with respect and taking pride in helping drive positive results for our teams.Our Mission:To provide world-class service to our customers and create a positive impact...

  • Customer Service Representative

    3 weeks ago

    Westborough, Massachusetts, United States Burlington Full time

    Key ResponsibilitiesGreet and assist customers in locating merchandiseAssist with floor moves, merchandising, display maintenance, and housekeepingRing up sales at registers and bag merchandisePerform other tasks as assigned by managerRequirementsAbility to work a flexible schedule including nights, weekends, and holidaysExcellent communication and customer...

  • Customer Service Representative

    2 weeks ago

    Westborough, Massachusetts, United States Domino's Pizza LLC Full time

    About Domino'sAt Domino's, we value honesty, transparency, and accountability in our workplace. Our brand has continued to prove its commitment to putting people first by maintaining a safe work environment and providing stability for our team members.We are looking for exceptional individuals like you to join our team. As a Sales and Customer Support...

  • Customer Service Ambassador

    3 weeks ago

    Westborough, Massachusetts, United States Franklin Professionals Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our Call Center team in Westborough, MA. As a Customer Service Representative, you will play a vital role in providing exceptional service to our clients, handling high-volume phone calls, and working collaboratively with our team to drive business success.

  • Customer Service Associate

    3 weeks ago

    Westborough, Massachusetts, United States Franklin Professionals Full time

    Franklin Professionals is seeking a high-energy Call Center Representative to join our team in Westborough, MA. As a Customer Service Associate, you will be the face of our company, providing exceptional service to our customers through warm and engaging calls. If you enjoy helping people and have excellent communication skills, this may be the perfect...

  • Patient Services Representative

    2 weeks ago

    Westborough, Massachusetts, United States The Aesthetic Wellness CenterMin S. Ahn MD Full time

    Job Description:We are seeking a Patient Services Representative to join our team at The Aesthetic Wellness Center/Min S. Ahn MD. As the first point of contact for patients, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our practice.Your key responsibilities will include answering phone calls,...

  • Customer Service Expert

    2 weeks ago

    Westborough, Massachusetts, United States Michael Page Full time

    About UsWe are a leading chemical manufacturing company with a strong presence in the US and international markets. Our team is dedicated to providing exceptional customer service and support.Job SummaryWe are seeking an experienced Customer Service Representative to join our team in Westborough, MA. In this role, you will be responsible for responding to...

  • Guest Services Representative

    3 weeks ago

    Westborough, Massachusetts, United States Extended Stay Full time

    Job Overview">We are seeking a skilled Guest Services Representative to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth stay experience for our guests.About the Role">This is a full-time opportunity that requires strong communication and...

  • Customer Liaison Representative

    2 weeks ago

    Westborough, Massachusetts, United States Monroe Tractor Full time

    Join Our Team as a Service WriterMonroe Tractor is a respected construction equipment and agricultural equipment dealer with a long history of serving the northeastern US. We are seeking a skilled Service Writer to join our team and provide exceptional service to our customers. In this role, you will assist in scheduling service work, review and maintain...

  • Customer Service Associate

    2 weeks ago

    Westborough, Massachusetts, United States Roche Bros. Supermarkets Full time

    OverviewThe Retail Cash Handling Specialist plays a vital role in ensuring seamless customer service experiences at Roche Bros. Supermarkets. By working closely with the courtesy booth and cash office team, this associate provides accurate and secure cash handling services while maintaining a friendly atmosphere for customers and associates alike.

  • Customer Service Liaison

    4 weeks ago

    Westborough, Massachusetts, United States Michael Page Full time

    We are a leading chemical manufacturing company in the US and international market, seeking an experienced Customer Service Liaison to join our team in Westborough.This role will play a crucial part in maintaining our customer relationships. Key responsibilities include:Providing exceptional service to existing clients via phone, video, and email.Performing...

  • Customer Service Assistant

    3 weeks ago

    Westborough, Massachusetts, United States Food Authority Full time

    Job Description: We are seeking a Customer Service Assistant to join our team at Food Authority. As a key member of our delivery team, you will be responsible for ensuring the safe transportation and delivery of food products to customer locations.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and...