Customer Service Expert

5 days ago


Westborough, Massachusetts, United States Michael Page Full time
About Us
We are a leading chemical manufacturing company with a strong presence in the US and international markets. Our team is dedicated to providing exceptional customer service and support.

Job Summary
We are seeking an experienced Customer Service Representative to join our team in Westborough, MA. In this role, you will be responsible for responding to customer inquiries via phone, email, or chat, addressing their concerns, and providing solutions in a timely manner. You will also maintain in-depth knowledge of our products or services to provide accurate information to customers.

Key Responsibilities
  • Respond to customer inquiries and resolve issues efficiently.
  • Maintain accurate records of customer interactions and feedback.
  • Work closely with other departments to ensure seamless customer experience.
  • Strive to exceed customer expectations and provide exceptional support.

Requirements
  • Bachelor's degree in business administration, marketing, or communications preferred.
  • 2-5 years of professional experience in customer-facing roles.
  • Prior customer service experience and excellent communication skills required.
  • Attention to detail and organizational skills essential.

What We Offer
  • $60,000 - $70,000 base salary, negotiable based on experience.
  • Annual company bonus based on performance.
  • Competitive benefits package, including 401k match, health insurance, and more.


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