Customer Service Representative

4 days ago


Westborough, Massachusetts, United States Franklin Professionals Full time

Company Overview:

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Franklin Professionals is a leading organization in Westborough, MA, dedicated to providing exceptional customer service. Our fast-paced call center environment is the perfect place for individuals who thrive in dynamic settings and enjoy making a difference.

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About the Role:

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We are seeking high-energy Call Center Representatives to join our team. As a Call Center Representative, you will handle a high volume of inbound or outbound calls, depending on your assigned team. You will receive training and mentoring to teach you call handling techniques and provide you with the knowledge base to answer questions effectively and best help your customers.

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Salary: $45,000 - $60,000 per year, based on experience

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Job Description:

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Your primary responsibilities will include:

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  • Handling customer inquiries and resolving issues in a professional and courteous manner">
  • Providing product information and answering questions about company offerings">
  • Working collaboratively with colleagues to achieve team goals and objectives">
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Required Skills and Qualifications:

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To be successful in this role, you will need:

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  • A strong team player mentality and ability to work in a fast-paced environment">
  • The ability to learn new computer applications quickly">
  • 1-2 years of Customer Service experience">
  • Experience with high volumes of phone calls">
  • H.S. Diploma or GED; College preferred but not required">
  • Basic Excel knowledge (inserting columns, cutting, and pasting cells)">
  • A high degree of accuracy and attention to detail">
  • Excellent communication skills, both written and verbal">
  • Strong organizational skills">
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Benefits:

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We offer an exceptional benefits package, including Blue Cross Blue Shield insurance, onsite gym, and cafeteria. We also provide opportunities for growth and development within the company.

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Others:

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These positions are temp-to-hire. If you are experienced working in a fast-paced environment, such as food service or retail, and would like the opportunity to work in a professional corporate role, this may be an excellent step for you. We are an equal opportunity employer and value diversity at our company.



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